When attempting to create a System Repair disk for OPTIPLEX 3010, get message that "Windows Repair has stopped working".  Fixes online indicate an issue with and suggest going to C:\Program Files (x86)\Dell Backup and Recovery\Shell and renaming the file.  When I follow that path, I do not find Backup and Recovery OR Shell.  Searching the system for yields NO results.

Please advise how to create a System Repair disk/DVD.