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Aleksey7

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Aleksey7

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May 7th, 2018 17:00

Optiplex 7010 SFF, onboard DP not working?

Hello dear fellow forum members,

I am not too much of a newbie when it comes to computers, so when I realized my DP are not working on the Optiplex 7010 SFF. The first thing I did is install / updated the HD Intel integrated graphics adapter. It certainly took the update, I restarted, still nothing. The onboard VGA works, but the DP simply do not, even if I restart with the monitors plugged in. I tried different cables, etc., still cannot figure it out. Is it possible the integrated display ports are disabled in BIOS somewhere? 

PS. Up until now, I have used a PCI Express expansion card for dual monitors, this one suddenly stopped working, so I removed it to try the dual monitor setup with 1xVGA and 1xDP. However, even if I do DP alone, the monitor does not receive any signal. So basically, it seems they are either turned off or not working. Did you ever hear of them going bad? I mean it is highly unlikely as is. Plus with me having the same issue on two desktops, there must be a setting somewhere, it seems.

 Any input is greatly appreciated.

 

 

Kind Regards,

Aleksey

(Optiplex 7010 SFF) 

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

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    Posted May 8th, 2018 06:00

     

    Test this...

    * Turn the Optiplex 7010 SFF and all monitors off
    * Disconnect all monitor cabling from the Optiplex 7010 SFF
    * Connect one monitor to the Optiplex 7010 SFF onboard VGA out port
    * Turn the monitor on, then the Optiplex 7010 SFF
    * Press F2 to enter the BIOS
    * Go to Video
    * Check Enable Multi-Display
    * Exit the BIOS saving change
    * Once back into Windows, turn the Optiplex 7010 SFF off
    * Connect a second monitor to the Optiplex 7010 SFF DP out port
    * Turn the second monitor on, then the Optiplex 7010 SFF

    What happens? Does the second DP monitor appear in Windows?


    DELL-Chris M (old account)

    #IWork4Dell

  • Bad001

    1 Message

    13782

    1

    Posted October 2nd, 2019 10:00

    Same issue, but when I go to VIDEO, there is no multidisplay option

  • Catoman71

    1 Message

    12451

    0

    Posted January 16th, 2020 13:00

    Any solution ?

    Have the same problem

  • savvy2

    4 Apprentice

    2547 Posts

    12425

    0

    Posted January 17th, 2020 06:00

    "The onboard VGA works, but the DP simply do not"

    when posting about DP or VGA, always say what is in the PCI-e slots NOW.

    you did not.

     

     

  • savvy2

    4 Apprentice

    2547 Posts

    13029

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    Posted January 17th, 2020 06:00

    why not first tell all you have there

    it must be 2 DP monitors, right? 

    my guess is you have an old VGA only monitor there, none stated and windows 10 64bit?

    do not connect 1 monitor iGPU port then other to PCI-e card GPU ports. (crossed over)

    use the card only

    or not, only,.

    in BIOS click video see AUTO there,  and is default. and when you put the card in the iGPU goes off line.

  • savvy2

    4 Apprentice

    2547 Posts

    12420

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    Posted January 17th, 2020 07:00

  • speedstep

    11 Legend

    46969 Posts

    13026

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    Posted January 17th, 2020 07:00

    Onboard DP or any other ports on CARD will not work if the INTEL Display driver/Radeon Driver is not installed.  Radeon Drivers are also now legacy so they must be manually installed for HD2000 to HD8000 Series.  Chipset drivers are no longer optional.

    The Microsoft VGA driver does not support multi display.

    All of the drivers are in a single cab file.

    You download the cab and move to the my documents folder.

    You then extract the contents of the cab file in the my documents folder using 7zip.

    Then you right click any yellow ! in device manager and say INSTALL From my computer instead of from the internet.

     

    Category DeviceDescription Support Release Info Driver Pack Release Info

    Audio Realtek ALC269 High-De finition Audio Driver ReleaseID:
    594D4
    DellVersion: A14
    VendorVersion: 6.0.1.5985
    ReleaseID:
    594D4
    DellVersion: A14
    VendorVersion: 6.0.1.5985
    Chipset Intel Chipset Driver ReleaseID:
    CPNKY
    DellVersion: A00
    VendorVersion: 9.3.0.1019
    ReleaseID:
    CPNKY
    DellVersion: A00
    VendorVersion: 9.3.0.1019
    Chipset Intel USB 3.0 eXtensib le Host Controller Dri ver ReleaseID:
    FJ3FJ
    DellVersion: A03
    VendorVersion: 1.0.6.245
    ReleaseID:
    FJ3FJ
    DellVersion: A03
    VendorVersion: 1.0.6.245
    Chipset Intel(R) Management En gine Components Instal ler Driver ReleaseID:
    GJVHD
    DellVersion: A02
    VendorVersion: 9.5.15.1730
    ReleaseID:
    GJVHD
    DellVersion: A02
    VendorVersion: 9.5.15.1730
    Communication Sunix Serial/Parallel Card Driver ReleaseID:
    KHW7P
    DellVersion: A00
    VendorVersion: 8.1.1.0
    ReleaseID:
    KHW7P
    DellVersion: A00
    VendorVersion: 8.1.1.0
    Dell Data Protection Dell Data Protection | Hardware Crypto Accel erator (Network and Co mputing Encryption/Dec ryption Controller) De vice Driver ReleaseID:
    GYV2D
    DellVersion: A01
    VendorVersion: V2.0.0.81
    ReleaseID:

    DellVersion:
    VendorVersion:
    Dell Data Protection Dell Data Protection|E ncryption v8.5 ReleaseID:
    9NMJ4
    DellVersion: A11
    VendorVersion: 8.5.0.987
    ReleaseID:
    948DT
    DellVersion: A09
    VendorVersion: v8.4.0
    Input Dell Smartcard USB Key board Driver ReleaseID:
    CCHT0
    DellVersion: A00
    VendorVersion: 1.0
    ReleaseID:
    CCHT0
    DellVersion: A00
    VendorVersion: 1.0
    Network Intel 825xx 10/100/100 0 Ethernet Controller Driver ReleaseID:
    NNGMH
    DellVersion: A08
    VendorVersion: 18.1.0.0
    ReleaseID:
    NNGMH
    DellVersion: A08
    VendorVersion: 18.1.0.0
    Network Broadcom 57XX/BACS Com bined Package Driver ReleaseID:
    7R4RM
    DellVersion: A00
    VendorVersion: 17.4.2
    ReleaseID:
    7R4RM
    DellVersion: A00
    VendorVersion: 17.4.2
    Network Dell Wireless WLAN 153 0 Half MiniCard Driver ReleaseID:
    V51J3
    DellVersion: A00
    VendorVersion: X00
    ReleaseID:
    V51J3
    DellVersion: A00
    VendorVersion: X00
    Security Encryption ST Microelectronics De vice Driver ReleaseID:
    MRJ0H
    DellVersion: A01
    VendorVersion: v2.0.0.38
    ReleaseID:

    DellVersion:
    VendorVersion:
    Storage Intel Rapid Storage Te chnology F6 Driver ReleaseID:
    H79NK
    DellVersion: A01
    VendorVersion: 11.2.0.1006
    ReleaseID:
    H79NK
    DellVersion: A01
    VendorVersion: 11.2.0.1006
    Video Intel HD, HD 2000/2500 /3000/4000 Graphics Dr iver (except Latitude XT3 tablet) ReleaseID:
    W74GJ
    DellVersion: A15
    VendorVersion: 9.17.10.3517
    ReleaseID:
    XGPWM
    DellVersion: A12
    VendorVersion: 9.17.10.3040
    Video AMD Radeon HD7470/7570 /6670 Graphics Driver ReleaseID:
    HCTV5
    DellVersion: A00
    VendorVersion: 8.922.0
    ReleaseID:
    HCTV5
    DellVersion: A00
    VendorVersion: 8.922.0

     

  • bmccall3

    1 Message

    11972

    0

    Posted February 13th, 2020 08:00

    Hello  I have 2 7010s one is connected to two monitors through the displayport and the other was connected via vga I recently swapped out the vga for a DP and it will show the dell boot screen then nothing if I turn the monitor off and on it then will show my login screen. I also disconnected the DP and put the vga back in and no problems. But if both displayports are connected  the monitors will not go to power save mode.  I am only using the on board integrated graphics card with the Intel HD graphics turned on. I get the same result if it is set to auto or if it is enabled. So clearly there is something not configured right with the DPs on the 7010. 

  • savvy2

    4 Apprentice

    2547 Posts

    2718

    0

    Posted February 13th, 2020 10:00

    also look in the device manager.

    see if you see,  MBDA in the display driver, that is LIMP driver from MS, or not updating the driver, in windows.

    if you see that, it ,means some or many graphics  features will be dead, like SLEEP and high resolutions and shaders.

    LIMP means (base line lame driver but screen is snot DEAD and why it exists)

    yes GEN3 iGPU are a pain some times. (split hardware there)!!!

     

    monitors all ages, have many sleep modes even more are Deep sleep turn that off in BIOS if seen.

    Monitors sleep 2 ways, mostly now,  video lines go dead, it sleeps, or if the monitors edid chip sees the sleep command from the GPU port, it goes to sleep. (that is 2 decade answer can go back to day1, me)

    Old monitors 2000 to 2007 may have inside monitor sleep that you DO NOT HAVE< now. this is legacy.

    your monitor  only goes to sleep (power saver ) when told to by the GPU port and no other way. !

    This is why we have dummy DP , dongles on head headed PCs, so the GPU card does not go off line.

    off line kills dead remote access (anydesk(tm) is mine) see that, see how it works backwards too

    learn that if you turn off a monitor the GPU card (or port) can go dead, this is decided by the GPU chip driver makers not me..  (I some gpu cards here that do that, others if it sees the VGA or DVI RGB terminators missing (cable missing hint hint)the Card goes OFFLINE, too. not all cards just some, CARDS means PCI-e. x16

    What iGPU does ive no idea at all , i never use it, I have vast GPU cards here, in my kits, ready to  go to work at need.

    but ID DO call BAD DRIVERS HERE. seems a wise cause.

    when posting do not talk about 2 PCs at the same time, very very confusing that, me blind.

    But is ok to say both do it sure, but mixing symptoms on 2 PCs same post is WOW.

     

     

     

     

     

  • speedstep

    11 Legend

    46969 Posts

    11965

    0

    Posted February 13th, 2020 10:00

    Onboard video only supports 1 monitor unless the INTEL VIDEO Driver is installed and working.

    If there is a video card in a slot only that is supported.

    Using onboard and video card is not supported.