UNSOLVED

rupertm1e6

updated

6 years ago

R

rupertm1e6

1 Rookie

29 Posts

1

11712

December 15th, 2020 18:00

R720xd internal Sata

Hello 

I have two Poweredge R720xd I recently purchased to run Truenas on.  The install was going pretty well until I needed to install the Truenas OS on to a drive and then boot from it.  I had a ssd installed into the rear backplane caddie.  Was able to install the OS without an issue.  However when I attempted to boot the drive it was not able to be seen by the bios and the machine looked as if there was no boot drive present.  Part of the Truenas install is to reflash the H710 radi controller to IT mode. Im guessing this took out the bios's ability to see any drives on the backplane.  Is there a way to use the BIOS or UEFI to somehow boot from a drive on the rear or front back plane when the H710 is in IT mode?  I have yet to find a way, but I am a complete novice when it comes to these servers.  

So my second idea is to instead install a PCIe M.2 NVMe drive and a NVMe drive.  This has not gone so well either.  I cant get the Bios to see the drive when used the NVMe in the PCIe position on the card, nor can I get either of the two SATA ports on the MB to see the NVMe drive when its in the SATA connector on the card with the cable connected to either of the two(blue or white) SATA ports.  So Im not sure what to do.  I would really like to get one or both of those internal sata ports to work.  I was guessing that maybe the MB would disable the two sata ports if it saw the backplane.  Im guessing that is not the case as I disconnected all the cable to the backplane and it still would not recognize the NVMe in the sata configuration on the PCIe card.  

Im about to go to a USB to NVMe and use the internal USB connector and put the NVMe SSD on that thing, but it rubs me the wrong way to have a SSD accessed through a usb interface.  Plus the general reliability of it.  

If anyone has any ideas here I would appreciate the help!!  Any way to get the sata ports enabled on the R720xd.

 

Thank you 

Matt

  • DELL-Erman O

    Moderator

    2984 Posts

    14874 Points

    4647

    0

    Posted December 16th, 2020 01:00

    Hello,
    I understand your situation, but at first I have to say that it is a method that is not officially supported and unfortunately I do not have much knowledge. Normally these PERC cards come in IR mode and are designed accordingly. I haven't come across a controller used in initatior target mode before. However, I did some research and I will advise you to check the following about the flashers that I think will be useful to you.
    https://dell.to/3msGHxn
    https://dell.to/2KoZ7Sx
    https://dell.to/3afbV8R
    https://dell.to/2IZpZby
    It may be useful to check out the TrueNAS forum, especially if the community here does not have experience in this matter.

     

    Often times, problems can arise on non-Dell approved parts because FW is not recognized. so even if there is a possibility that 3rd party parts are working, it's hard to see this without trying it. And some parts can cause other problems on the server. (Like No Post) The R720 had NVMe drivers validated for use with their respective models. Before ordering any drivers, I recommend reviewing your server queue for NVMe support. If you don't have the option to order, simply talk about a kit with sales. Apart from these, it helps if those who have experience with this issue in the community share their experiences. Maybe someone tried the parts you mentioned.
    I hope this information helps!

     

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • rupertm1e6

    1 Rookie

    29 Posts

    4632

    0

    Posted December 16th, 2020 08:00

    Hello Erman,

     

    Thank you for the response.  

    As far as getting the H710 into IT mode, I have successfully done that.  The TRUENAS documentation and help pages have a step by step for getting the raid cards into it mode.  Its a pretty easy process.  So that part is done and I know Truenas's install can see the drives that are connected.  

    So as far as NVMe support, you said to check the server q.  Is that something I can see via the bios at boot?

    The easiest solution would be for me to just get those two SATA ports on the board to work.  Do you know how the hardware disables those two SATA ports on the MB on the R720xd vs the 8 bay version of the R720?  More importantly is there a way to turn them back on?  

    Thank you for the help Erman!!

    Matt

    BTW the dell website is blocking my post cause of a "bad word".  The spelled out "q" from server q(but spelled out)

    Capture.GIF

  • rupertm1e6

    1 Rookie

    29 Posts

    4622

    0

    Posted December 16th, 2020 10:00

    Hello Marco,

    Oh this is great news.  I have been searching in the bios for the ability to change this.  I cant find it.  Where exactly is this this option in the bios hiding?  

    Thanks again for the help Marco!!

    Matt

  • DELL-Marco B

    Moderator

    3980 Posts

    4625

    0

    Posted December 16th, 2020 10:00

    Hello,

    you can activate embedded SATA port in the BIOS of the server. By default, the Embedded SATA option is set to AHCI.

    Please let us know if we can help you further.

    Thanks

    Marco

    DELL- Marco B

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • Dell-DylanJ

    6 Operator

    2924 Posts

    4617

    0

    Posted December 16th, 2020 10:00

    Hello,

     

    I believe you should find what you are looking for using the F2 menu, then System BIOS Settings > SATA Settings.

     

    Please let me know if this helps.

  • rupertm1e6

    1 Rookie

    29 Posts

    4613

    0

    Posted December 16th, 2020 11:00

    Hello Dylan,

    This is great news.  However I cant seem to find the sata menu in the bios.  See the below images.  Is it possible I have to change the bios version?  

    Thank you

    Matt

    Capture.JPG

    Capture2.JPG

    Capture3.JPG

       

  • rupertm1e6

    1 Rookie

    29 Posts

    4610

    0

    Posted December 16th, 2020 12:00

    Two of my images were deleted.  What that cause the service tag was listed?

    Anyway they are reattached without that service tag.  

    Capture3.JPG

    Capture2.JPG

      

  • Dell-DylanJ

    6 Operator

    2924 Posts

    4600

    0

    Posted December 16th, 2020 13:00

    The server you have isn't a standard R720xd, it's an OEM revision, as indicated in your images. I believe you can find the option under either System Information or Integrated Devices. However, if you'd like to flash your system to the standard R720xd BIOS, that is a viable option in most cases.

  • rupertm1e6

    1 Rookie

    29 Posts

    4595

    0

    Posted December 16th, 2020 16:00

    Hello Dylan,

    Ok, I cant find the Sata stuff in the bios.  I dont think its there.  The OEM bios may not have access to it.  So how do I change it back to the stock Dell bios?  I think that idea of yours sounds great.

    Thank you

    Matt

     

    rupertm1e6_0-1608163754310.png

     

    rupertm1e6_1-1608163822841.png

     

  • rupertm1e6

    1 Rookie

    29 Posts

    1929

    0

    Posted December 16th, 2020 18:00

    Hello Dylan,

     

    I found online the bios for a standard r720xd.  I went through the lifecycle controller and upgraded the bios.  Upon reboot the OEM-R 720xd is still there.  So Im out of ideas on how to change this.  Are there any other tricks for getting this back to a non oem machine?  

    Thanks

    Matt