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moabdelaal

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1 year ago

M

moabdelaal

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18 Posts

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June 10th, 2021 09:00

VGA with no DATA

Dear Guys,


I'm facing a strange problem with my Dell PowerEdge R740 that there is no DATA coming from the VGA from the iDRAC and also even with a physicals monitor connection. iDRAC says (NO SIGNAL) and with a physicals monitor connection, no data is showing-up.

iDRAC is working fine, showing everything expect the RAID controller and the physical HDDs.

I tried to do NVRAM rest then also tried to remove the CPUs and the RAMs and tried to remove the RAID controller but without any luck.

Note: In the Support Assist file, All my hardware is showing even the RAID controller and the physical disks with their firmware details 

Please Advise!

  • DELL-Chris H

    7 Practitioner

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    Posted June 10th, 2021 13:00

    Moabdelaal,

     

    Would you confirm if you are connecting at the ports on the rear of the server, or the right control panel on the front of the sever? Have you tested the connection on the other ports, are they functional?

     

    Let me know.

     

     

    DELL-Chris H

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • moabdelaal

    1 Rookie

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    Posted June 10th, 2021 17:00

    Hi Chris,

    Thanks for your reply. Please note that I have tried from both, the rear and front VGA port and they are with the same issue, without any data.

    Thanks

  • DELL-Shine K

    6 Operator

    3042 Posts

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    Posted June 10th, 2021 20:00

    Can you check whether iDRAC vConsole is showing video when server is booting?

  • moabdelaal

    1 Rookie

    18 Posts

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    Posted June 10th, 2021 22:00

    Nothing showing. Also, Downloaded the start-up viewing capture with 0kb and nothing showing.  

  • DELL-Young E

    Moderator

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    Posted June 10th, 2021 22:00

    Hi, OP and Shine,

    would this old post help at all?

    https://dell.to/3gbayuA

     

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • moabdelaal

    1 Rookie

    18 Posts

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    Posted June 11th, 2021 14:00

    This post is another story different that my issue

  • moabdelaal

    1 Rookie

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    Posted June 12th, 2021 12:00

    How Can I confirm If it’s 100% main board issue ?

  • moabdelaal

    1 Rookie

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    Posted June 16th, 2021 04:00

    Please note that I'm unable to update the BIOS firmware or any other firmware from the DRAC. Also just noticed that the memory doesn't effect the change of removal and still showing all the RAMs slots are present which means hardware changing not reflected to DRAC even with DRAC rest. Please Advise!

    Thanks

  • DiegoLopez

    6 Operator

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    Posted June 16th, 2021 07:00

    Hello @moabdelaal,

     

    First of all, please let's clarify something: When you say "VGA from the iDRAC" do you mean the front panel VGA?

     

    This is not a specific iDRAC VGA. It is just a VGA port for the server video signal. It enables you to connect a display device to the system.

     

    As I saw you answered Chris that you already tried the rear VGA port I understand that you know that it is just the server video signal.

     

    The error you are having it is called "No Video" and its troubleshooting can be one of the following: Dell PowerEdge: Troubleshooting a Server that does not start (No Power, No POST, No Boot and No Video): https://dell.to/3wvvrXb

     

    I suggest you to try the last option: Power drain the server then check for video on post to rule out operating system. (How do I Reset and Drain Power of my Dell PowerEdge Server?) https://dell.to/2TGefQg

     

    Let us know if this change the server's situation.

     

    Regards.

  • Mike9876514627

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    Posted May 5th, 2025 14:29

    @moabdelaal​ did you ever find a fix? I have a (new) used r740 with what sounds like identical issues

    zero video.

    Idrac still reporting devices that have been removed. (Strangely if I reconnect the m.2 PCI card it'll pull the device serial, where as it's blank when not connected, but says boss.S in port 2 even with the raiser removed).

    Bios updates and changes don't work / stay at scheduled 0%.

    Debating buying a cheap VGA graphics card, but leading to it been borked and just requesting a return.