UNSOLVED

taiquyet2024

updated

1 year ago

T

taiquyet2024

1 Rookie

•

11 Posts

0

2719

December 16th, 2022 18:00

MD3820F error code 5E dF

I have a md3820f machine with 5E dF error after plugging in the cmos battery replacement. i have logged in vxwork and run the command lemClearLockdown and it works fine but when i turn it off and on again the error repeats and the code is still led 5E dF .please help me ?

  • DELL-Marco B

    Moderator

    •

    3980 Posts

    766

    0

    Posted December 19th, 2022 02:00

    Hello 

    do you have the serial cable to know more about this error?

    Probably an issue with Storage controllers. Did you try to change batteries?

    DELL- Marco B

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • DELL-Marco B

    Moderator

    •

    3980 Posts

    767

    0

    Posted December 19th, 2022 02:00

    Sorry I see that you already replaced battery.

    This issue comes with new batteries? And if you put the old ones?

    DELL- Marco B

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • taiquyet2024

    1 Rookie

    •

    11 Posts

    757

    0

    Posted December 20th, 2022 17:00

    image press the C key to continuez3956181485824_cdc6a9a9989aa1c534ad98e1e70b8b09.jpgz3956181485824_cdc6a9a9989aa1c534ad98e1e70b8b09.jpg

     

  • taiquyet2024

    1 Rookie

    •

    11 Posts

    756

    0

    Posted December 20th, 2022 17:00

    i have a serial cable and i access it and i have to press C to continue and when i press c the device is working fine but when i turn it off and on again the error appears again and i have also replaced the old battery but still not Feasibility

  • DELL-Erman O

    Moderator

    •

    2984 Posts

    •

    14874 Points

    736

    0

    Posted December 21st, 2022 00:00

    Hi, also please review recovery guru for errors and alerts. Might be it can suggest something. 

    The Recovery Guru is a component of MD Storage Manager that diagnoses critical events on the storage array and recommends step-bystep recovery procedures for problem resolution.
    In the AMW, to display the Recovery Guru, perform one of these actions:
    • Select Monitor > Health > View Health (Recovery Guru).
    • On the Summary tab, click the Storage Array Needs Attention link.
    You can detect a problem using the following indicators:
    • Non-Optimal status icons
    • Alert notification messages that are sent to the appropriate destinations
    • Hardware indicator lights
    The status icons return to Optimal status as problems are resolved.

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • tapelibraryfixer

    2 Intern

    •

    427 Posts

    738

    0

    Posted December 21st, 2022 00:00

    it could be fixed remotely, whether dell would do that i dont know.

  • taiquyet2024

    1 Rookie

    •

    11 Posts

    711

    0

    Posted December 22nd, 2022 18:00

    it hangs at that step so it can't connect to MD Storage Manager only when pressing C the device can access and then it's optimal but when shutting down and turning on again it hangs at that step .image below is when I press C continuesz3955486344443_ef9953ba7ec71070e2b0e466da59991a.jpg

     

  • DELL-Erman O

    Moderator

    •

    2984 Posts

    •

    14874 Points

    704

    0

    Posted December 22nd, 2022 23:00

    Hi, the only thing that came to my mind run the command lemClearLockdown but you mentioned already did it. Feeling a little stuck here, let's see if the community will recommended anything.

    DELL-Erman O

    Social Media and Communities Professional

    Dell Technologies | Enterprise Support Services

    #IWork4Dell

    Did I answer your query? Please click on ‘Mark as Accepted Answer’. ‘Thumbs up’ the posts you like!

  • taiquyet2024

    1 Rookie

    •

    11 Posts

    702

    0

    Posted December 23rd, 2022 00:00

    Thank you for your help, hope someone can help me

  • Pororo2

    8 Posts

    445

    0

    Posted January 5th, 2023 14:00

    I have exactly the same issue. I had to replace mSATA in the controller, did it correctly and the sytem came back healthy, but then I replaced the RTC battery and the fat LFP backup battery too, thinking that I would give the controller a little more juice for staying normal for longer time. Shoot --- a very bad decision. The system hangs during bootup, complaining that RTC battery is low. I always have to press C(ontinue) on the console every time it reboots. Just out of curiosity, I opened up the other perfectly working controller and took out the RCT battery and then replugged it in in its place, and voila!, it also hangs during bootup with the same complaint. Maybe the RTC battery in an MD3820f controller should never be taken out. (If it was designed that way, Dell should have soldered it or put a warning or something!!!)


    Does anyone happen to know how this situation (Getting RTC battery low warning even though battery is OK) can be fixed?


    Thank you very much all!

    YM