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theRadioMic
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January 23rd, 2025 13:58
Precision 7680 Onboard Display Settings
Looking to see if the Community can provide any additional assistance or suggestions getting the onboard OLED UHD+ display ( several attempts to update but is using the 2006 Microsoft monitor.sys driver ( 10.0.22621.4391 build ) ) resolution settings to include the 3840x2400 option ( is showing 1920x1200 (Recommended) as the best / highest available.
As of this posting, all driver, firmware and o/s updates have been installed and brought current.
The setup is...
- Precision 7680 with BIOS ( 1.19.2 ) running Win11 Enterprise ( v10.0.22621 ) with NVIDIA RTX1000 ( nvidia.inf_amd64 ) / Intel UHD Graphics ( iigd_dch.inf_amd64 )
...connected to...
- WD19DC USB-C docking station ( have not checked if a firmware update is needed ) connected via USB, two DisplayPort to HDMI and HDMI to HMDI cables
...connected to...
- Four computer / three monitor 4K/HD KVM switch
...connected to...
- two Samsung 32" ( C32F391 ) and one Dell 24" ( P2419H ).
- The Samsung displays are using the 2006 Microsoft monitor.sys driver ( 10.0.22621.4391 build )
- The Dell display is suing the 2018 Dell P2419H.icm driver ( 1.0.0.0 build )
Ask your questions and leave your comments. Appreciate your taking the time.
theRadioMic
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Posted January 23rd, 2025 14:47
@ejn63 Completely understood, asked for the TB4 and was not my call. But... would the docking station affect the onboard display driver resolution options?
Yes, if you mean external resolution (the internal resolution is a separate issue and if you're not seeing the system going beyond 1920X1200, that's because you don't have a high resolution display panel) -- it will be limited by the dock bandwidth.
theRadioMic
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Posted January 23rd, 2025 16:10
@ejn63 No, the external display resolutions are sufficient. I am looking to get the internal / onboard / laptop display resolution issue corrected, as it is listed as OLED UHD+, so I can have the additional / needed options between 1920x1200 and 3840x2400.
An internal display will generally only display the native resolution by default. With everything external disconnected, does it not display in 4K?
If it doesn't, go into Setup (F2 at powerup) and double-check the display type.
ejn63
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Posted January 23rd, 2025 14:02
You're going to need a more capable docking station -- with Thunderbolt support -- to make that setup work. The dock you have is USB and will not have the bandwidth needed to drive those monitors.