I've run across the same problem as well. The person I'm helping has completely removed the software, rebooted, disabled Norton A/V, reinstalled and still no luck.

When he tries to print it says it's offline and after a minute or so it will print. He's shared it with his wife's computer and it prints immediately with no problem.

Kind of odd since it was working fine for a week or so. Does anyone know of any recent Symantec, Microsoft updates that would cause a problem with the software?

Thanks,
Matt

I have tried the uninstall routine numerous times including tracking down some of the more obscure Lexmark files (believe printer is actually a Lexmark at heart) which are installed.  Still no luck and somewhat frustrating....might try a USB connection and un then reinstall the SW.

 

 

Success:

Installed a USB cable and unistalled the SW using the uninstall function.  Did a search for all Lex and Dell files and found several even after the uninstall.  Deleted these manually and then restarted computer.  Reinstalled the SW and discovered that I could not print as the port was still on the LPT.  Manually switched to the USB port and it is now on-line and working fine.