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Jerrball

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20 years ago

J

Jerrball

14 Posts

0

40500

March 15th, 2007 02:00

1815dn Netscan problem Vista

I have Vista.
I have updated 1815dn firmware
I have updated drivers/software.
I can not NetScan
I can print
I can http to the 1815dn
 
I can not scan!
 
Any Ideas?
 
Gina are you out there?
  • GQ

    Gina Q

    2 Intern

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    1662 Posts

    535

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    Posted March 20th, 2007 18:00

    What scanning software are you using?
  • J

    Jerrball

    14 Posts

    535

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    Posted March 20th, 2007 19:00

    The Netscan software provided by Dell does not connect.
     
    I am using Acrobate as well
  • R

    raky

    55 Posts

    535

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    Posted March 23rd, 2007 08:00

    you scann from computer or from printer to computer?
  • J

    Jerrball

    14 Posts

    535

    0

    Posted March 23rd, 2007 09:00

    I can not scan to PC or from PC.
    I can print no problem.
    I can HTTP to Printer as well.
    NetScan does not work.
     
    My PC is vista.
    Anothe PC I have with XP works fine!
    The problem started when I went to Vista.
  • S

    Spray25

    6 Posts

    535

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    Posted March 26th, 2007 13:00

    I cannot netscan with vista either
     
  • J

    Jerrball

    14 Posts

    535

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    Posted March 26th, 2007 15:00

    I just finish setting up several pc's this weekend.
    They all have the same problem.
    Could it be my network even though I can print?
  • R

    raky

    55 Posts

    535

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    Posted March 30th, 2007 18:00

    sorry my englisch, im just learning:D
     
    it is no possible to scann, when printer is on network, from pc, just from printer self
     
    it is bcs. of security, cann happen that you will scan and you giv documents in printer, than you gow to computer and in this time somedy else scann this documents
     
    this function, to scann with pressing scann button on pc, when printer is on network, cannt be used on no one from dell printer
     
    i hope is possible to understand my englisch:D
  • S

    skeller05

    6 Posts

    535

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    Posted April 2nd, 2007 14:00

    Me too ... can netscan from XP, no can do from Vista.  Can print from Vista to the 1815.
     
    I am unable to setup the device in the "Dell Network Scan Manager" utility.  It finds the scanner (1815) during the setup process but when I try to setup my user ID, it times out with a "Unknown Error ... Please check your network connection" dialog box.
     
    Could it be a Firewall issue ... is there a specific IP Port (9000 or 9001) the scanning is happening over?
     
  • R

    raky

    55 Posts

    421

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    Posted April 17th, 2007 19:00

    this computer are from dell? have you mcaffy installed?
  • J

    Jerrball

    14 Posts

    421

    0

    Posted April 17th, 2007 19:00

    Mcafee and Norton 2007 and Microsoft one!
    They all have Ultimate.
    They all have the same problem.
    I can print.
    I can not do anything from the printer.
    I can not scan.
     
    2 Dells, 1 HP
     
    The XP machines work fine
     
     


    Message Edited by Jerrball on 04-17-2007 03:32 PM

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