Try re-installing the printer this way and see if it helps.

Disconnect your printer. Download and run this patch to completely remove the printer from your computer.

Restart your computer.

Download the proper drivers.

XP Drivers

Vista 32-bit Drivers

All other drivers

Install the proper drivers. You'll be prompted when to connect your printer(powered on)

Scanning

Scanning using USB connection, open the Dell All-In-One Center, click on scanning and copying and scan from there.

Scanning wirelessly, use the scan buttons on the printer.

If these are Dell ink cartridges, then it's possible that you try cleaning them first and see what happens. Dell ink cartridges have a sensor in them that cannot be reset.

Cleaning Dell ink cartridges

 Article on refilling Dell ink cartridges

Rick

No luck unfortunately, it comes up as "unsupported cartridge" at the end of the installation.

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

If these ink cartridges are new, then take them to the place of purchase for a refund or replacements. If they're old, then try purchasing a new Dell Series 5 ink cartridge.

Rick

Fitted a new cartridge today, problem solved. The guy in the store said the print head was blown and this was a common problem with this cartridge:emotion-12: Thanks for the help.