B1265dnf, Scan Assistant not working after window update
USB connected, remove and reinstalled the most recent drivers, it can print but not scan, when open Dell Scan Assistant it have error message says something like "Can not detect device, make sure it turn on..... " I used Paint program and Dell printer management (Control Panel-Devices and Printers, double click on printer icon) and it scans fine, but non of these have scan to PDF feature, only to image files. I'd love to get the Dell Scan Assistant back to working condition because it has scan to PDF feature so I don't have to take an extra step to convert to PDF. Please Help....Thanks.
The solution is to use the original software that came with the printer, my disk is dated April 2013, and the Scan Assistant software is ver 1.04.39 dated 2/20/13. You have to uninstall all the printer software including scan assistant, uninstall the printer in devices, reboot to be safe. Then reinstall with the original software. Seems I had a newer ver 1.04.52 dated 12/18/14 - that's the one that did not work. Figured it out as I had a laptop with the older version that continued to work. It was NOT enough just to run the disk without uninstalling everything first, I tried that. BTW, the version on Dell's web site is the newer one, setup has a date of 8/13/15. Now I did not try uninstalling everything and reinstalling the new version - would be curious if that worked. Also my system with the newer version worked fine up until a few weeks ago when a MS update occurred. Would be curious if the new version works with an uninstall and reinstall. Network connected, not USB.
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Posted June 15th, 2018 08:00
https://www.dell.com/community/Printers/B1265dfw-suddenly-won-t-scan-to-PC/m-p/6092522/highlight/false#M88290