This problem can really be frustrating. I hope that the following suggestions will help:

1. Restart your computer

2. Go to 'Start', then on the control panel choose device manager

3. On the USB controller section, click the + sign

4. Right click on each USB Root Hub. Then left click 'properties', left click 'power management'.

5. Untick this box - "allow the computer to turn off this device to save power"

6. Restart your computer.

Good Luck! :emotion-5:

 

getenn,

In the December batch of Windows Updates, Microsoft installed Internet Explorer 11. IE11 had been causing printer problems.

Open Internet Explorer, click on Help, then click on About Internet Explorer. It should show the version there. If you have IE11, then go to control panel, Windows Update, Installed Updates, look for Internet Explorer 11. Click on Internet Explorer 11, uninstall.

Restart the computer, when prompted. Then see if your printer works.

Rick

Thanks for the response and the help. But, before I do this can you tell me purpose for the approach? What does this accomplish? I don't know about USB Root Hubs. Will this affect other functions?

To re-state the problem - a print job in the print queue is preventing other print jobs from printing. It is always the second job sent. The printer will go thru a setup process to include placing the paper in the printer but will stop at that point and never printer. When I try to delete the job blocking the others it will not delete. The only way of deleting the job is to turn the computer off. When I restart the computer,  the job that was blocking the others will then print. Then, the problem starts all over again with the second job sent to the printer blocking all following jobs. I have checked on if any drivers are needed for the printer and there are no updates needed. Is the problem in the computer or the printer?? I have disconnected and/or restarted the printer several times and that does not solve the problem. Is there any other approach other than changing the USB Root Hub(s)?

getenn,

There is something in Internet Explorer 11 that is causing the problem with printing. Removing it, using the instructions above, you won't have to restart the computer to print the rest of your print jobs.

Even if you don't use Internet Explorer, just having Internet Explorer 11 installed is causing the print problem.

Rick