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ScoobieDoobie
3 Posts
0
7636
March 26th, 2014 00:00
Emergency Backup!!!
Windows 7 crashed and I thought all was lost so I was doing a fresh install of Windows 8 when Dell Datasafe popped up and let me create an emergency back-up. Windows 8 finished installing and there was a folder named "Emergency" filled with DSB files that are 327mb each. There are also two applications in the Emergency folder but they are 0bytes. When I try to run them, I get the message "Your computer can't run this program". An application containing no bytes has got me stumped.
I downloaded the old datasafe local but when trying to right click > open with > datasafe I get "A fatal error has occured: 0x1900001000000D"
I've been trying to figure this out since 2010. I've been carrying 79 gigs of DSB files around this whole time. Please, anybody help! #Fingers crossed
You have to reinstall Dell Backup and Recovery to retrieve the files. After you get the files back, make copies of all your pictures, music, docs, etc. instead of or in addition to backing up. If you had used win 7 backup you would not be able to retrieve the files since win 8.1 doesn't have win 7 backup. Make duplicate copies to be safe.
If you cannot get the files back, use a windows 7 computer with the same backup program to open the file and copy to external drives.
edit-- You should not be trying to install windows 8 to resolve a crash. Run the diagnostics to find out if the hardware is OK and get win 7 up and running before changing the operating system. Windows 8 is an upgrade so you cannot do a clean install. Windows 7 must be on the hard drive to upgrade.
ScoobieDoobie
3 Posts
548
0
Posted March 31st, 2014 06:00
Why do you guys refuse to answer this question? I've scoured your forum, looking for any kind of help but all the other threads with this question get ignored. Just like this one is now.
Can someone PLEASE help me out here? I would love to see pictures of my daughter when she was a baby. :(