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Sawdust102

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8 years ago

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Sawdust102

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3585

December 5th, 2018 17:00

Microsoft Office Activation

I purchased an XPS 8930 desktop for my wife in early November, 2018.    Besides the PC itself, I also purchased Office 2016.   The order details along with the packing slip both indicated "Microsoft Office Home and Business 2016 DFO".    I vainly tried numerous times to activate Office without success...and yes, I set up a Microsoft account and did everything I found online to help.   I eventually called their help number and gave them remote access to the PC.  It turned out that Office 2016 was NOT installed on the PC, the files were NOT on the hard drive, and there was no evidence I had ever purchased it.   I had to scan and the Order details along with the packing slip and then gave Microsoft a copy.   They then acknowledged that I had paid for it, and authorized a download and installation of Office 2016, which completed fine and I was able to activate it.  However, it turned out that the installation includes a "product key" which is usually only issued when you buy Office directly from Microsoft.  

Bottom line...Dell needs to get it's act together and figure out how to get stuff they sell to work "out of the box".   In this case, it was only because I happen to be a bit computer savvy that made it work.