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USB cable problem
I received an email from "natakuc4" asking information about a USB cable problem i am having he wanted some information:
I have a Vivitar digital dual camera Model Number V69379M
The software that came with it is:
Vivitar Image manager
Microsoft Windows xp sp3
Visa sp1 or windows 7
also listed info Mac OS
I am running windows Home basic and I have sp 1 and 2 installed according to installments.
When I connect the camera to the computer I get: USB cable not recognized.
I have been working with Vivitar with no success at all.
I might add, i was able to copy pictures from this camera to my computer prior to this problem, I'm not very knowledgeable about these problems so I would appreciate any assistance you can give me.
I a little higher version of this camera and got the same message when the two were connected.
Thanks
Hello RajathN:
I'm 77 years old with a passion for finding things out for a computer problem. My son is very computer knowledgeable and knows how to install hardware and software. As soon as I can get him to my house I will have him follow your instructions. I'm afraid to try it without him here
I appreciate your help and response and will try to let you know how things progressed. THANKS111
DELL-Rajath N
6 Operator
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1793 Posts
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Posted October 8th, 2012 21:00
Hi Java12,
I suggest that you refresh the USB Root Hubs in Device Manager and re-install the System software and the chipset drivers. To refresh the USB Root Hubs, please follow the steps provided below:
1. Click on the “Start” button and click “Control Panel”.
2. Click “System and Maintenance” and then on “Device Manager”.
3. Double-click on “Universal Serial Bus controllers”
4. Right click on “USB Root Hub” and click on “Uninstall”.
5. Start the uninstallation from the last USB Root Hub and proceed to the first hub.
6. Restart the computer after uninstalling all the USB Root Hubs and connect the camera to check if it works properly.
The steps provided should fix the issue. However, if you experience the same issue, you will have to re-install the System Software and Chipset drivers. Please reply to this message with the model of the computer (E.g. XPS 15) so that we provide the appropriate drivers.