Solved!
Go to SolutioniDRAC update failures anyone?
I have four PowerEdge R730xd servers and one PowerEdge R740. All offered me updated versions of the iDRAC firmware, as follows:
R730xd: from 2.81.81.81 to 2.82.82.82
R740: from 5.00.10.20 to 5.00.20.00
Three of the R730xd servers updated the iDRAC firmware OK, but one of them, and the R740, failed.
The failed R730xd iDRAC now returns:
Access Error: 500 -- Internal Server Error
The failed R740 iDRAC now returns:
Bad Request (with a 400 HTTP return code).
The servers' running OSes have continued fine, as expected, but not having iDRAC access is not ideal.
Anyone else see this issue? What would be the best way to approach fixing this?
thanks, Andy
DELL-Shine K
6 Operator
•
3042 Posts
2393
1
Posted January 4th, 2022 05:00
Can you check whether you can SSH to the iDRAC Which is not working. You can also reset iDRAC and check the behaviour.
I was able to SSH to the R740 iDRAC. A racreset did not work (although it certainly restarted the iDRAC web server). However, I tried a rollback of the iDRAC firmware to 5.00.20.00 and was able to connect to the web UI after that. Thanks for the suggestions!
On the R730xd, the SSH interface isn't responding. I believe it was enabled, since it is enabled on all my other R730xd's. Any more ideas?
Thanks
DELL-Shine K
6 Operator
•
3042 Posts
2358
1
Posted January 4th, 2022 19:00
If your server have a supported operating system you can try to access iDRAC locally using Local Racadm. You can also force iDRAC for a reboot by using ID button. Please refer below link for details
Hi, Please try this -
1. Click the Maintenance tab. Select Diagnostics.
2. Click Reset iDRAC to reset the iDRAC.
3. Alternately, click Reset iDRAC to Default Settings to reset the iDRAC to the default settings.Apart from this, if there is a driver failure then I will suggest you to update your driver software.
DELL-Charles R
Moderator
•
4730 Posts
•
25476 Points
2382
1
Posted January 4th, 2022 10:00
Hello skaoit,
I would recommend use the .d7 file for the update:
Find this on the download page for the update:
File Format: An application
File Name: iDRAC_2.82.82.82_A00.exe
Execute the file to extract - firmimg.d7 supply that in the DRAC for Update.
Some troubleshooting steps for when you go onsite:
The first two you can probably try now.
*Clear browser cache
*Try different browser
*Reset the iDRAC
*Drain flea power
*iDRAC Recovery Procedure
How to reset the Integrated Dell Remote Access Controller (iDRAC)?
https://dell.to/3mS1jCo
drain flea power (shut down, disconnect power cables and Network cables, hold in power button 20 seconds with cords removed). After flea power drain, system has to set for 3 minutes for DRAC to reset without any power plugged in, then plug in NIC and power but wait 2 minutes before power on to give DRAC time to initialize.
iDRAC Recovery Procedure with firmimg.d7
https://dell.to/3mVXSKO
DELL-Charles R
Social Media and Communities Professional
Dell Technologies | Enterprise Support Services
#IWork4Dell
Did I answer your query? Please click on ‘Accept as Solution’. ‘Thumbs up’ the posts you like!