dj404

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dj404

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October 31st, 2020 08:00

Unity VSA licence

Hi - last week was struggling to download the OVA and was receiving file not found. This now appears to be working, however, when trying to download the license I receive "Not connected, verify network" message.

Is there something I have over looked here?

URL: https://www.delltechnologies.com/en-us/auth/elmeval.htm

Thanks

  • DELL-Josh Cr

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    Posted November 2nd, 2020 12:00

    Hi dj404,

    Is it on the website where you are receiving the error after entering the UUID?

  • dj404

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    Posted November 2nd, 2020 13:00

    Thanks Josh - yes on the website, on clicking submit:unityvsa-licence.JPG

  • DELL-Josh Cr

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    Posted November 2nd, 2020 13:00

    Can you try a different browser?

  • dj404

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    Posted November 2nd, 2020 14:00

    Unfortunately the same result, have tried Chrome, Edge (chromium), Internet Explorer and Firefox on multiple systems. Thanks again for looking in...

  • DELL-Josh Cr

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    Posted November 2nd, 2020 14:00

    I submitted a request to the website team to look into it. You may want to contact phone support and see if they can generate a license.

  • dj404

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    Posted November 3rd, 2020 03:00

    Appreciate that, thank you

    Unfortunately , support were unable to help without a site ID and could not progress with only the System UUID

  • DELL-Josh Cr

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    Posted November 3rd, 2020 07:00

    Ah ok, hopefully we can get the site fixed quickly.

  • StretchyCloud

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    Posted November 9th, 2020 13:00

    Any updates on this Josh?

    This appears to be impacting more and more users, myself included.

  • dj404

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    Posted November 13th, 2020 12:00

    Many thanks for this, appears to be back up and running

  • DELL-Josh Cr

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    Posted November 13th, 2020 12:00

    That is great news