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boohoohippo

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16 years ago

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boohoohippo

59 Posts

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719

August 22nd, 2010 14:00

Windows Update Issue, Google re-direct

We frequently see the Windows Update yellow shield, but when hovering over the icon, it never goes past 0%.

We also sometime get redirected from our shown searches on Google to other sites. Not sure what is happening, but our computer - Dell Dimension 2400 seems to run very slow at times. Can anyone help?

Malware Bytes detected a threat a little while back and this may be a lingering effect. Thanks for any help.

  • kevin27_b3d29f

    2 Intern

    •

    1547 Posts

    279

    0

    Posted September 6th, 2010 12:00

    Hi Boohoohippo,

     

    Welcome to Dell Community Malware Removal Forums,

    Sorry for the delay in getting to you, I'm K27 and i will be reviewing your log for you.

    Please DO NOT run any scans/tools/fixes on your own as this will conflict with the tools we are going to use.

    Please Print or Save to Notepad all instructions and please follow them carefully and if there's something you don't understand or that will not work please let me know and we will go through it together.

    Please DO NOT use this system for anything apart from visiting this forum and other sites I direct you too, as this will only make the cleanup process all the more diffecult.

    Failure to reply in three (3) days will result in this topic being closed and I will remove it from my notifications, If you require more time then that is fine but please let me know.

     

    Please follow the guidelines in THIS topic for creating and posting an HJT log.

    Please post the HJT log back the this thread for review, Please DO NOT start a new thread.

    Thanks

  • kevin27_b3d29f

    2 Intern

    •

    1547 Posts

    279

    0

    Posted September 9th, 2010 08:00

    This topic is Inactive.....

    The fixes in this topic were written specifically for this user, following them may cause harm to your machine and render it a brick (useless)

    If you are the original poster and would like further assistance please post a fresh HJT log and details of the problems you are having.

    All other user's, please read THIS page and then please start a New Topic at the top of the Malware Removal Forum by clicking the DCFnewpost.png button.

    Thanks,
    K27.