Hi Robin,

Could you please give me the steps I need to follow to create a new partition to reinstall Windows 10 and the drivers from the Recovery Image?

Thank you for your quick response!

Hi,

You would need to do a clean operating system re-installation.

When doing this you can create multiple partition depending your needs but we wouldn't be able to support it.

You can download the necessary drivers from our Dell Support Site.

Do let us know if you need more help.

Regards,

DELL-Akshatha M

Social Media and Community Professional

#IWork4Dell

Hi Akshatha,

I have already downloaded the Windows Recovery Image and am able to boot from it. But as stated in my post above, I receive the "Unable to reset your PC, A required drive partition is missing" error. Could you please tell me (or direct me to a webpage with the correct instructions) how to create the correct partitions on this SSD drive so I can properly reinstall the OS?

Thank you!

Hi,

Found a website which could be helpful for this issue, request you to try the steps listed in it:

http://bit.ly/1JmNrqf

Do let us know if this helped you resolve the issue.

Regards,

DELL-Akshatha M

Social Media and Community Professional

#IWork4Dell

Use Microsoft MediaCreation tool to create an appropriate Windows 10 DVD/USB stick.
It will install properly and auto activate the DELL. 

https://www.microsoft.com/en-us/software-download/windows10

steps (reinstall from preinstalled W7 to W10 with original DELL DVD into SSD) : 1) www.dell.com/.../SLN300634  2) www.dell.com/.../EN 3) www.disk-partition.com/.../required-drive-partition-missing-windows-10-5740i.html

steps (reinstall from preinstalled W7 to W10 with original DELL DVD into SSD) : 1) http://www.dell.com/support/article/us/en/19/SLN300634  2) http://www.dell.com/support/article/us/en/4/SLN300635/EN 3) http://www.disk-partition.com/windows-10/required-drive-partition-missing-windows-10-5740i.html

dell123, did this solve your issue? I am having the exact smae message and i didnt see that DELL answers were any help. SURPRISE!!

I experienced the same error message, but in my case I was attempting to upgrade my hard drive to a new SSD hard drive and simply wanted to perform a factory reset using the provided Dell Windows 10 DVD. The answer was relatively simple - just had to do a recover, and I blogged about it here https://jasoncoltrin.com/2017/05/10/dell-latitude-3570-ssd-hdd-upgrade-procedure-reinstall-reset-recover-windows-10-on-blank-disk-from-dvd/

Thanks Jason, I followed the steps on your blog and that fixed the problem.
Your blog was easy to follow and clearly explained what was happening and why, which I found to be really useful.

Cheers