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Mr Harlick
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August 27th, 2011 09:00
Adobe Premiere Elements 8: "Invalid serial number"
Hello community!
Last year I ordered a DELLcomputer. INSIPIRION Sudio XPS 8100 with a software bundle included Adobe Premiere Elements 8 and Photoshop Elements 8. Both were previously installed by DELL. Everytime I wanted to use the software to create my own videos I got synchron problems with video and audio. So I decided to deinstall Premiere Elements 8 and reinstall it if I updated the audio driver.
I try now to install Premiere Elements 8 again but if I have got to insert a serial number. I choose the printed serial key on the sticker on the DVD. But the installation is stopped with the alarm: "invalid serail number".
I contacted ADOBE and the serial numbers on the software case is not generated by Adobe!
How can I install my software??
Jesse L (retired)
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Posted August 30th, 2011 07:00
Mr. Harlick,
Thank you for using the Dell Community Forum.
Have you tried calling Dell phone support and see if they can get generate you a key code that will work? The number to call is 1-800-624-9896.
Jesse L (retired)