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msq

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19 years ago

M

msq

1 Message

0

3235

January 21st, 2008 22:00

DataSafe - support? Need specif help.

(1) how / where can I find DataSafe support?
 
(2) Specific problem:
I need to correct my "security question" and answer.  I selected "mother's maiden name" but the correct answer receives an error message "not valid" (or similar).
I cannot find any way to do it.  The correct reply is necessary for "forgotten password".  Please help
 
MSQ
  • M

    mombodog

    2 Intern

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    12735 Posts

    120

    0

    Posted January 21st, 2008 22:00

    DataSafe Online?
     
    The product is horrid, so is the support.
     
    Most are asking for a refund and find other backup solutions.
     
    Read for yourself
     
  • W

    Wychfield

    1 Message

    120

    0

    Posted January 24th, 2008 14:00

    Wish I had looked at the Dell forum before purchasing DataSafe. It has clearly not been working as described for many months. How can Dell possibly justify continuing to offer this product as an add-on when they are obviously aware of the problems? I will be looking for my money back.
  • D

    DSO_helper

    2 Posts

    120

    0

    Posted April 23rd, 2008 15:00

    Unfortunately, with the DataSafe Online product, like Yahoo and some other services I've used, you can't update your security question/answer combination.  However, you can contact Dell Tech Support @ 1-800-624-9896 and ask them to reset your password for you.

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