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tigriss

updated

9 years ago

T

tigriss

2 Posts

1

8034

April 25th, 2017 04:00

Optiplex 3046, Windows 7, USB drivers

Hello,

I'm having an issue installing windows 7 on a Dell Optiplex 3046. Everything goes well except when i'm trying to install the USB drivers on my computer. I tried using the windows 7 full package, i tried to download the USB package appart from the others, i tried to get them from Intel and even tried to use windows update to get the drivers from them. Everytime i get the same result: mouse and keyboard both don't work. Is there an easy fix i haven't tried yet? Thanks for yours answers :)

Ronan.

  • tigriss

    2 Posts

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    Posted April 27th, 2017 01:00

    i found the solution to my problem.

    Turned out that the supplied Dell drivers weren't supported by an older version of windows 7.

    So i launched all the missing windows updates and reinstalled the drivers.

    worked perfectly well !

  • DELL-Chris M

    Community Manager

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    56891 Posts

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    Posted April 26th, 2017 11:00

    I would start by forcing the reinstallation of all four of the Dell Chipset drivers, one at a time, rebooting after each one is finished installing.


    DELL-Chris M (old account)

    #IWork4Dell