Can anyone provide me on what is covered under warranty, for the year warranty, or upgrade, in regards to software problems.  Have been told by Customer Service, software problems are covered by tech support during period of warranty; software problems are not covered during the period of warranty; technical support for software problems (the software on computer when you purchase) must be purchased separately from the offered warranty upgrades, or the offered 1 yr warranty period, etc., etc.  So, if you get the computer, and something does not work (software installed on computer, not 3rd party) then who do you turn to?  Thinking of buying, but I cannot find out the straight answer regarding tech support (not hardware support).  Thanks...