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psukkgchic
12 Posts
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21044
April 26th, 2008 23:00
windows has recovered from unexpected shutdown
Hello, I have recently purchased a DellXPS 1330, and ever since I have had it there are problems with the shutdown. Everytime I shutdown with the start menu shutdown, the computer never completely shutsdown. I have to end up using the keyboard power button to shut down. I have read alot of posts of people having the same problem, but can never find a clear cut solution. Here are problem details that come up under the "windows has recovered from an unexpected shutdown" window that pops up every time I start my computer. it then states that "windows can check online for a solution to the problem". I have already tried turning off the "automatic restart" in advanced options on the control panel, and I also have adjusted my power options making sure the start menu shutdown option is on shutdown and not hibernate. I have also made sure I have all of vistas updates as well as the service pack 1.
Please help!!!
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 9f
BCP1: 00000003
BCP2: 83F4E1D0
BCP3: 8660D030
BCP4: 8785F148
OS Version: 6_0_6000
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini042408-01.dmp
C:\Users\Aimee\AppData\Local\Temp\WER-107344-0.sysdata.xml
C:\Users\Aimee\AppData\Local\Temp\WERDE4D.tmp.version.txt
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