UNSOLVED

RGeraedts

updated

6 years ago

R

RGeraedts

1 Message

0

903

June 13th, 2020 01:00

Aurora R3 upgraded, AlienFX not installable

Hi,

My name is Roel G and I purchased an Alienware Aurora R3 in 2010 and I fell in love with is to much that I upgraded my pc (all aftermarket upgrades) a couple of months ago but kept the case.

Now I can't install AWCC (Alienware Command Center) which I need to install AlienFX to get my colors of the case working again, in the BIOS it still works and my case glows in the colour I want without AlienFX, but after I log into Windows it vanishes and i'm not able to install the command centre.

Is there any solution to get my RGB colours working again?

I do hope there is any solution as this saddens me that it won't work anymore and I do not want to change case to get RGB working again.

Hoping t o get an Answer from anyone who got it working or any dev to help me solve the issue.

Best Regards,

Roel G

  • Tesla1856

    10 Wizard

    17985 Posts

    71600 Points

    738

    0

    Posted June 13th, 2020 08:00

    What version of Windows is currently installed ?

    What version of AWCC (AlienFX, etc.) are you trying to install ?

    Note: Only certain versions are validated/allowed to run on certain machines. There are also AWCC version limits depending on currently install Windows version (v7, 8, or 10) . 

    Dell Rockstar

    Microsoft Windows and Apple iOS Developer (Retired)
    - Like many of you, I can appreciate a good game-engine.
    - I answer questions here, but I'm not a Dell employee.
    - Consider giving posts you like a "thumbs-up"
    - Posting models-numbers and software versions speeds trouble-shooting.
    - Click "Mark as Accepted Answer" on any post that answers your question best.

  • mattyb3

    7 Practitioner

    1679 Posts

    8364 Points

    710

    0

    Posted June 17th, 2020 22:00

    If you've put in an aftermarket motherboard then you need the registry editor to regain control of your AlienFX. The smaller 'daughterboard' is what controls the AlienFX and if it can't find the OEM motherboard then you won't get AlienFX.

    Try this guide on how to get it back

    https://www.alienowners.com/threads/how-to-install-command-center-for-a-non-alienware-motherboard.7119/

  • speedstep

    11 Legend

    46969 Posts

    706

    0

    Posted June 18th, 2020 00:00

    You cannot use latest version for older models.
    So it depends on which one you have.
     
    Desktop AWCC, downloads

    Windows Store Alienware Command Center
    Quick Guide
    Alienware or Dell Gaming Device; Area-51 R3/R4/R5/R6
    7/31/18

    Alienware Gaming Peripheral drivers

    This package contains software component that enables the Alienware Peripherals in AWCC 5.2 and later versions. AWCC runs on Windows 10 operating system build 1709 and later.
    AW558 Advanced Gaming Mouse
    AW568 Advanced Gaming Keyboard
    AW768 Pro Gaming Keyboard
    AW958 Elite Gaming Mouse
    AW959 Elite Gaming Mouse
    Version: 1.1.11.0
    8/6/18

    AWCC full desktops versions

    5.2.63.0
    Aurora R8/R9/R10, Area-51 R3/R4/R5/R6/R7, Inspiron G5-5090

    11/26/19

    5.2.52.0 
    <ADMIN NOTE: Broken link has been removed from this post by Dell>

    Aurora R8/R9, Area-51 R3/R4/R5/R6/R7, Alienware or Dell Gaming Device
    9/18/19

    5.2.37.0 <ADMIN NOTE: Broken link has been removed from this post by Dell>

    Aurora R8, Area-51 R5/R6/R7, Alienware or Dell Gaming Device
    5/21/19

    5.2.29.0 <ADMIN NOTE: Broken link has been removed from this post by Dell>


    Aurora R8, Area-51 R5/R6/R7, Alienware or Dell Gaming Device

    3/25/19

    5.2.24.0
    Aurora R8, Area-R1 R5/R6/R7, Alienware or Dell Gaming Device
    1/29/19

    5.2.24.0
    Aurora R8, Area-51 R3/R6/R7
    1/22/19

    5.2.20.0
    Aurora R8, Area-51 R3/R4/R5/R6/R7
    Windows 10
    12/13/18

    5.2.17.0
    Aurora R8, Area-51 R3/R4/R5/R6/R7
    Windows 10
    11/1/18

    5.2.1.0
    Area-51 R3/R4/R5/R6
    Windows 10
    8/17/18

    5.2.0.0
    Area-51 R3/R4/R5/R6
    Windows 10
    7/31/18

    5.1.27.0
    Area-51 R3/R4/R5/R6
    Windows 10
    6/7/18

    5.1.24.0
    Area-51 R3/R4/R5/R6
    Windows 10
    5/14/18

    5.0.1.0
    Area-51 R3/R4/R5/R6
    Windows 10
    2/14/18 

    4.8.25.0
    Area-51 R2
    12/4/17
    Added AlienFX support for Alienware monitor (AW2518H, AW3418HW, AW3418DW), keyboard (AW768, AW568), mouse (AW958, AW558)

    4.8.23.0
    Aurora R5/R6
    10/24/17
    Added AlienFX support for Alienware monitor (AW2518H, AW3418HW, AW3418DW), keyboard (AW768, AW568), mouse (AW958, AW558)

    4.8.23.0
    Area-51 R3/R4/R5/R6
    10/23/17
    Initial release

    4.8.20.0
    Aurora R7
    10/16/17

    4.6.18.0
    Aurora R5
    6/29/16

    4.6.15.0
    Aurora R5
    6/15/16

    4.5.18.0
    X51 R3
    11/13/17

    4.0.59.0
    Area-51 R2
    8/10/16

    4.0.51.0 A02
    X51 R2, Area-51 R2
    2/10/16

    4.0.51.0
    X51 R2, Area-51 R2
    10/31/14

    4.0.48.0
    Alpha/Steam
    11/5/14

    4.0.38.0
    Area-51 R2
    10/27/14