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colby87

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11 months ago

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colby87

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3 Posts

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February 19th, 2023 12:00

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AW2723DF, random black screen

Hello.

My problem with the AW2723DF is that the picture randomly goes off and the screen turns black, then after 1 or 2 seconds, the picture comes back. I have three AW2723DF with this issue, and it happens with each one of them.

Look at:

https://youtu.be/wqQC7A56kRA

https://www.youtube.com/shorts/txhIZkw4d7Y

 

  • DELL-Nat M

    Community Manager

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    3768 Posts

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    Posted October 18th, 2023 14:02

    Hi all,

    Current workaround: Please disable the HDR and this should be resolved.

    Let us know if this fixed the issue.

    #IWork4Dell

  • h3r7z2

    1 Message

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    Posted March 5th, 2023 06:00

    I'm experiencing the exact same problem. Have you found out why the monitor is doing this? I'm thinking about sending it back...

  • colby87

    1 Rookie

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    3 Posts

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    Posted March 5th, 2023 07:00

    They have already replaced one of these monitors for me, but the new one produces the same error.

  • Stewie88

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    Posted March 18th, 2023 16:00

    having the same Problem, did everything Dell support told me to do, I even switched PC all cable etc. When playing games i get random black screen.

  • colby87

    1 Rookie

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    3 Posts

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    Posted March 21st, 2023 07:00

    2, is not working.

     

    my solution: HDR mode is full off (monitor menu and windows)

    HDR is not working in AW2723DF.. 

  • ycl0426

    3 Posts

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    Posted March 21st, 2023 07:00

    I have the same problem. It's not the cable. I have found out 2 solutions.
    1. Change the color depth to 10bit. (not 8bit)
    2. Do not turn on your computer with 240hz. (239hz, 280hz and other refresh rate is OK)

  • ycl0426

    3 Posts

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    Posted March 21st, 2023 20:00

    I have tried your solution. Turn off both monitor menu and windows HDR, but unfortunately it does not work. This problem is so disappointing.

  • ycl0426

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    Posted March 23rd, 2023 22:00

    I found a new solution. Turn off "DSC" in the monitor menu. (display menu, above the PIP/PBP)

  • Joh9

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    Posted March 30th, 2023 10:00

    Hi, same issue here..i have tried evrything..when DSC was on i had the black screen, even in gaming was poping me out back to desktop..i turned DSC OFF now i do not have the black screen anymore but still time to time kicking me back to desktop while in game..im thinking to return the monitor and try different one 

  • KORKEY22

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    Posted July 13th, 2023 15:00

    Same exact issue as well, getting a replacement. Have had 2 faulty ones and wont give refund. For a flagship product this is disgusting. So many people having the same issue and they have not addressed the situation at all.