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NateM.

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5 years ago

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NateM.

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October 29th, 2021 20:00

AWCC Not detecting any devices

So, I've had ALOT of issues with AWCC(Alienware command center) and all of them I've figured out on my own except for this one. Simply, when I go into AWCC and go under FX, the only device is see is my computer lightings. I have Alienware wireless headset, and an Alienware Pro keyboard. They used to work perfectly until recently when I had to uninstall and reinstall due to several issues. so far, I've moved the ports of which my devices are plugged in front and back, and I've also tried restarting my PC a lot. 1 more issue that I haven't solved or mentioned is that the OC and thermal settings won't load. And yes, all of my drivers are up to date.

  • DELL-Chris M

    Community Manager

    56891 Posts

    232143 Points

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    Posted October 30th, 2021 08:00

    Before our users can adequately assist in throubleshooting, you need to provide more data =

    * Which specific Alienware Desktop model?
    * What operating system?
    * What version of AWCC is installed?
    * What version of AWCC OC is installed?
    * What specific model numbers for Alienware headset and keyboard?


    DELL-Chris M (old account)

    #IWork4Dell

  • NateM.

    1 Rookie

    2 Posts

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    Posted October 30th, 2021 11:00

    1; Alienware Aurora R8
    2; Windows 10
    3; 5.4.7.0
    4;1.3.6.0
    5; Alienware Pro Gaming AW768 & Alienware Wireless Gaming Headset Aw988