I have a 5-year-old standard Alienware X51 R2. It has been running fine up until recently. The last few times I have started it up it seems to get stuck.
On startup, it gets all the way to the Alienware logo but then nothing happens, I don't get the animated loading wheel and if I leave it nothing happens the Alienware logo just stays on the screen. If I restart the machine by holding down the start button and turning it back on again, it will start up fine with no issues whatsoever and once started up it runs perfectly with no problems.
Is this just a product of its age or is it something that I can fix?
1. On startup, it gets all the way to the Alienware logo but then nothing happens, I don't get the animated loading wheel and if I leave it nothing happens the Alienware logo just stays on the screen. If I restart the machine by holding down the start button and turning it back on again, it will start up fine with no issues whatsoever and once started up it runs perfectly with no problems.
2. Is this just a product of its age or is it something that I can fix?
2. An experienced user or technician would have to make that determination ... usually after some preliminary trouble-shooting and observation.
Dell Rockstar
Microsoft Windows and Apple iOS Developer (Retired) - Like many of you, I can appreciate a good game-engine. - I answer questions here, but I'm not a Dell employee. - Consider giving posts you like a "thumbs-up" - Posting models-numbers and software versions speeds trouble-shooting. - Click "Mark as Accepted Answer" on any post that answers your question best.
savvy2
4 Apprentice
•
2547 Posts
805
0
Posted December 10th, 2019 04:00
well , why not put in a new RTC COIN cell battery? at 7 years old it is due,, for sure.
we measure them with a volt meter 2.9 or less bad, 3.3vdc new is par.
or replace it at 5 to 7 years old , slam dunk style.
the service manual covers how to do this on all DELL PCs made at dell.com for even this exact PC.