Solved!
Go to SolutionV
vaskivskyiye
1 Rookie
•
4 Posts
0
9220
March 15th, 2019 06:00
15 R3, battery swollen
Last night battery inside my almost $2k Alienware 15 r3 became swollen. Everything was fine at 22:00 (CET) and awful at 7:00 (CET) today. How did I understood that? My laptop looked like this:
And battery looks not better.
I should mention, that I am a strange Alienware user - I almost do not play games on it. Mostly working and watching movies. So laptop as well as battery is not in overheating conditions ever. Charger is original.
What should I do?
- Laptop was bought in the middle of December 2017 in USA and then transfered to Ukraine (with warranty transfer). 1 year and 3 monthes ago. So it is already 3 monthes after warranty finished. Currently it is in Slovenia with me.
- I cannot contact International support even to ask where can I buy new genuine battery. Because international webpage sends me to ukrainian one which tells "Все варианты контактов могут быть недоступны по мере истечения срока действия гарантии на продукт." (all kinds of contacts can be unavailiable after warranty finished). Thanks, even were not able to translate text to ukrainian and posted it in russian.
- I cannot contact Dell support in Slovenia, where I currently live, for the same reason.
- Laptop was bought in the middle of December 2017 in USA and then transfered to Ukraine (with warranty transfer). 1 year and 3 monthes ago. So it is already 3 monthes after warranty finished. Currently it is in Slovenia with me.
- I cannot contact International support even to ask where can I buy new genuine battery. Because international webpage sends me to ukrainian one which tells "Все варианты контактов могут быть недоступны по мере истечения срока действия гарантии на продукт." (all kinds of contacts can be unavailiable after warranty finished). Thanks, even were not able to translate text to ukrainian and posted it in russian.
- I cannot contact Dell support in Slovenia, where I currently live, for the same reason.
So. How to contact Dell to ask what should I do and where to get new original 99 Wh battery for my Alienware 15 r3 in Slovenia or any other EU country? Is it normal, that battery in the laptop for $2k is so "good"?
P.S. Chassis didn't returned back to normal state after removing battery, so now I will have a bit bended (but very unique) laptop for the whole its life.
7548
0
Posted March 15th, 2019 06:00
The most interesting thing is that it happened night just after BIOS update. I don't like such coincidents...
7498
0
Posted March 15th, 2019 11:00
Hi @vaskivskyiye,
We will advise you to contact your local support at the numbers here.
Or buy the battery from a third party online.
7406
0
Posted March 31st, 2019 12:00
The same happened to me and I cannot find anywhere on the dell.com website where I can order a new battery7382
0
Posted April 2nd, 2019 08:00
There is an option in the our website to chat with an agent, they can guide you through the process.
Or you can call sales at 866 287 6727 opt#3 for USA/CANADA.
4471
0
Posted March 17th, 2021 03:00
Same thing to my laptop, swollen battery. Have just ordered a tower unit. Never again!
4736
0
Posted March 17th, 2021 07:00
These guys are great. I bought one for my 15 R1 since the Battery health was at 73% and I noticed it didn't have a SWEALEER brand on it but it was a Alienware one with a black sticker on it.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
4727
0
Posted March 17th, 2021 07:00
That sums up my experience. DELL is not in the business of selling batteries. Even the DELL battery lookup page located here will nearly never show a replacement battery, even when one is available. I tried for my M17R3 and Inspiron 2 in 1 notebooks. I eventually called and an agent on the phone was able to help me buy them. I charged them to 40%, removed them and placed them in the refrigerator. This will give them the best chance at long term storage but Crimsom is right, it is degrading even now. I just had to gamble that when the battery in the computer fails, I may not be able to get one from DELL and the one in my refrigerator is in better condition.
OP, if you need a stateside contact to help you get the battery you need, I'm willing to help. I've ordered things for friends in the UK and Germany that needed something I could get that they couldn't. I bought it and shipped it to them. It was more costly but sometimes, it's either that or going without.
Another option is to repair the battery. Think about it, it's just cells connected in series and then in parallel.
Replace the cells and it will likely work again. I did this once years ago with an HP battery. There is even a web site that offers this service, though not in Eastern Europe. I'm sure you could find a local electronics wiz to do it.
3540
0
Posted March 17th, 2021 08:00
Hi @ZenicaPA your forgot to mention that Lithium Ion Batteries should be placed and sealed in a dry, moisture free, airtight bag like a zip lock, so that the battery does not get wet in the freezer. If adept, Lithium Ion Batteries can be persuaded to charge again, if their polarity has reversed. However, Lithium Ion Batteries are not conventional batteries, are a severe flamable and corrosive safety hazard and everyone should not risk taking these pressurised batteries apart.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]2174
0
Posted March 17th, 2021 08:00
Hi @vaskivskyiye COVID-19 is making replacement battery availability problematic. When the new OEM replacement Battery arrives check its white label. (1) The Dell Part Number DP/N should be correct for your model. If different DP/N, the label belongs to a different battery. (2) The year/month beneath the square matrix should less than six months old. If more that six months, the battery is not new, might have been used and might not charge. If (1) and/or (2) checks fail, Reject battery immediately as being Not as advertised and Not fit for purpose.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]
crimsom
9 Technologist
•
6114 Posts
4745
1
Posted March 17th, 2021 05:00
Hi @vaskivskyiye welcome to this user to user discussion form. This is not Dell Support.
Handling swollen Lithium-ion batteries. Battery chemistry continues regardless of storage or installed in laptop. Some batteries swell, leak, burst, etc. and become an immediate safety hazard to people and destroy laptops. They should be safely removed using PPE and moved to an external site for safe disposal.
Dell Laptop Battery - Frequently Asked Questions. For the typical user, noticeable reduction in run time generally will be observed after 18 to 24 months. For a power user, reduction in run time generally may be experienced within 18 months. Dell recommends buying a new laptop battery when the run time does not meet your needs.
Laptop with no battery, is designed to function as a Desktop. This will allow time to search for a replacement battery or continue to use it as a Desktop.
The Dell ac adapter will not charge a replacement battery that is unsuitable. Dell do not supply replacement batteries anymore. Get a genuine OEM replacement battery that is guaranteed for one year [Example]. Search on the internet for Dell battery part number 9NJM1 (99Wh) or 44T2R (68Wh).
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]