Exialth

updated

6 years ago

E

Exialth

1 Message

4

9031

November 2nd, 2020 00:00

17 R3, RTX 3070, AGA issue

I have an Alienware 17 R3, Nvidia RTX 3070 and AGA (Alienware Graphics Amplifier). I received my 3070 yesterday and cannot get it to work with my computer and/or monitors hooked up to it. I have the most recent 457.09 Game ready driver from Nvidia and the latest updates for Win10 Home.

The card is recognized in Device manager but has a warning triangle in front of the icon. Device manager states: This device is not working properly because Windows cannot locate the drivers required for this device. (Code 31) Insufficient system resources exist to complete the API.

Is there anyone that knows the solution to this? Already thanks for your time.

  • ejn63

    12 Elder

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    Posted November 24th, 2020 14:00

    Check the AGA (Alienware Graphic Amplifier) FAQ, "Supported video cards" =

    * The soon to be EOL (end of life) November 2014 released AGA is not going to be validated by Dell with the RTX 3xxx video cards

  • ejn63

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    Posted November 2nd, 2020 03:00

    There is at present no solution - the AGA does not support the 3000 series nVidia GPUs.

     

  • Shinra_Htx

    1 Message

    7224

    0

    Posted November 2nd, 2020 06:00

    Should have been day one ready, but its been a little over a month already with no support. Pretty disappointed about it 

  • 7100

    0

    Posted November 7th, 2020 00:00

    Same thing happened to me. Exactly what you explained to the dot. I just bought a new AGA, 3070, external monitor and hdmi cable for nothing... I hope they update this or i’ll just have to sell and return everything. 

  • TaranM

    8 Posts

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    Posted November 11th, 2020 12:00

    I hope so too!

    Im waiting for Dell to hurry up and update the AGA so i can go and buy a 3000 series card!!

    Come on Alienware! its been a while now!

  • 7065

    0

    Posted November 24th, 2020 14:00

    Same here, really disappointing. I was told by Alienware directly that it should work.

  • Gumwars

    1 Rookie

    6 Posts

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    Posted November 26th, 2020 21:00

    Give it time, there are some moving parts to this problem that have yet to be solved.  I believe this problem will go away once mobile 3000 series GPU drivers are available. 

  • maj

    4 Posts

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    Posted December 15th, 2020 01:00

    I have a work around.

    I am running an ASUS TUF RTX 3090 in the AGA right now.

    All the cards are compatible with the correct drivers but you have to bypass the microchip in the AGA proprietary graphics cable.

    The work around is to boot your Alienware laptop with the AGA (containing the RTX 3000 series graphics card) connected the little white light on the AGA graphics cable will come on.

    While the  laptop is booting up, pull the power cord (not the AGA graphics cable) on the AGA and then reconnect immediately (before you laptop has finished booting up).

    You will notice the led on the AGA graphics cable remains off, this indicates the chip in the cable is being bypassed. Your AGA with your new GPU should work i.e the GPU driver should install properly no code 31.

    Clearly this is not a perfect work around, but it does work.

    Hope this helps.

  • KBWired

    1 Message

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    Posted December 17th, 2020 21:00

    Nope, didn't work. Thanks for sharing what you think worked for you though. I personally think your 3070 card is compatible with the AGA because it's a simplified non overclocked version.

    Dell has a disclaimer for their AGA which states the following: Certain video manufacturers may modify their video card VBIOS causing incompatibility with the graphics amplifier (Superclock, Overclock

  • CGRL_80

    2 Posts

    1982

    1

    Posted December 21st, 2020 13:00

    Hi, can you confirm if your GPU is a founders edition and not an overclocked GPU? 

    I am also having the same issue with my 15 R3 the error code 31.

    They should work on this. It's a shame such a company would ghost their Gaming community customers which by the way AW gaming products are not cheap. They should still support the AGA with drivers. Optimize BIOS and Drivers.

    Dell is not willing to accept this as a Market or High Impact on their sales. AW was an awesome company before they got bought by Dell.