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Refurboot

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Refurboot

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October 25th, 2024 00:19

17 R4, backlight no post

The Alienware originally would not boot at all and had no RAM installed with the 2-3 blink codes. I acquired new RAM and installed it in the first DIMM slot and the screen backlight but would not reach the dell splash screen or indicate any error. I have since tested it with other RAM sticks out of a working 17 R4 and it still only does the backlight with no boot. I ran the graphics test by holding D and it showed the colors. What is likely my issue?

(edited)

  • ejn63

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    Posted October 25th, 2024 12:42

    That isolates the problem to the mainboard, which will need to be replaced.

  • ejn63

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    Posted October 25th, 2024 00:49

    Is the RAM compatible withe system?

  • Refurboot

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    Posted October 25th, 2024 01:19

    @ejn63​ It is, I also tried it with some known working 17 R4 RAM and that did not work either.

  • Refurboot

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    Posted October 25th, 2024 15:23

    @ejn63​ I was worried about that, thank you for the insight.