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DeafMidget
1 Rookie
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4 Posts
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4191
August 2nd, 2020 09:00
17 R4, cannot install AWCC 5.2.91.0
So, I just got this Alienware 17 R4 and setup my system(clean install from recovery image), did all of the windows updates and ran Alienware Update / Dell Support Assist updates until nothing was left. I noticed that when I plugged in my AW2720HF monitor that I could not adjust any of the lighting effects like I could on my previous laptop(Dell Inspiron 7577) through Alienware Command Center.
So, I went to the Dell Support site and looked for drivers for the monitor and found that there was a newer version of Command Center available.
I tried downloading it and the monitor drivers and the Command center update fails everytime with an error 1603.
I have tried everything that I could find online and still get the same error. I uninstalled everything related to command center, followed the dell support post on uninstalling AWCC, then I also tried to install AWCC from the Microsoft Store and get a similar error.
It looks like the install fails when trying to remove older components to do the upgrade.
The only version of AWCC that I can get to install is the one that is listed for my laptop on the Dell Support site, AWCC for Notebooks 4.8.23.0, A00.
It seems that this version lacks support for my monitor, as the version listed for the monitor is Alienware-Command-Center-Application_32DGD_WIN_5.2.91.0_A00.EXE
Can I get some help with this issue? It would be really cool if I could get my brand new $450 monitor to actually have all the features I paid for.
Blitzed_Penguin
5 Posts
2846
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Posted August 2nd, 2020 22:00
I am getting the same Fatal Error 1603 when trying to install Alienware Command Center to my Dell G5 15 SE. Everything was working fine until Alienware Command Center tried to update and failed. I tried to uninstall and reinstall it and I got the Fatal Error 1603.
Neither worked so I called Dell tech support and after an hour and a half of them remoting in to my pc they could not install it either.
Can you find it on the Microsoft Store? The second support link says it is possible but it does not show up when I search for it. I can find other Alienware apps but not the Command Center. If you can find it do you mind posting a link. You might be able to get the link if you search the Microsoft Store website from a web browser.
I am about to reformat and clean install Win 10 to see if that helps.
I suggest you call or message Dell tech support, you might have better luck than me (get the case number before they hang up for future reference) and if they can't help maybe they will elevate the problem to a person who can fix it.
Blitzed_Penguin
5 Posts
2827
1
Posted August 3rd, 2020 08:00
Well the reformat with a clean install of Win 10 v2004 worked for me.
Blitzed_Penguin
5 Posts
2818
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Posted August 3rd, 2020 10:00
No, I only tried it installing it with a clean boot mentioned in the first link I posted. The link to the direction is https://www.dell.com/support/article/HOW16542/en
Well when I installed mine in safe mode the command center didn’t fail and said successfully installed Alienware command center.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Gotcha Chief.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Have you ever tried reinstalling the command center in safe mode @Blitzed_Penguin?
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Blitzed_Penguin
5 Posts
2809
0
Posted August 3rd, 2020 10:00
Thanks for the tip. I wish I or Dell Support thought of that. If it happens again I will be sure to try that.
DeafMidget
1 Rookie
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4 Posts
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Posted August 3rd, 2020 11:00
Also, I just noticed that the Alienware 15 R4 is supported but not the Alienware 17 R4.... which is a higher end model... you would think that people who spent more money on a higher end machine would get priority in these updates....
Not very happy with my "upgrade" so far imo...
DeafMidget
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4 Posts
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Posted August 3rd, 2020 11:00
And just for fun I attempted to install AWCC 5.2.9.1 in Safe mode and got an Error 1719, because Windows installer Service is not running. So yeah... fun.
crimsom
9 Technologist
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6114 Posts
2910
1
Posted August 3rd, 2020 11:00
Hi @DeafMidget the AWCC Application v5.2.91.0<ADMIN NOTE: Broken link has been removed from this post by Dell>has Compatible Systems list that does not include the 17 R4. Not sure why its installation is being attempted. Has your 17 R4 hardware specification been upgraded to match that of the 17 R5?
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