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Zen Svelte

updated

7 years ago

ZS

Zen Svelte

13 Posts

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668

September 7th, 2019 15:00

Alienware FX not working

I've been having a lot of issues with my Alienware command center lately. This post will be a little long as I try to make the events of this whole issue as clear as possible. It started when the CC would try to update every time I opened the application, and the update would never finish which ultimately kept me from using the app without disconnection from the internet first. I finally decided to uninstall and reinstall the CC, and that's where it all went south. Long story short, I went through several installation processes with versions 5.2.45, 5.2.42, at least one other I can't remember the version of, and (the currently installed version) 5.1.18. The reason for this process is because after the first uninstall, the FX stopped working. All previous versions would either be missing the FX tab or the laptop would not respond to commands sent through FX. Now, at 5.1.18, the FX tab simply won't work. The tab is there, but I can't click it, and it won't let me change the lighting settings, as though the lights and the CC are not connected. How do I fix this issue? Is there a specific version of the CC that I need, or possibly an extra application that is required? Or is it something else entirely? Previous versions showed a popup message saying no FX devices were detected, but this version hasn't given me anything like that. I'd greatly appreciate some help with this.
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