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tanay_raut
2 Posts
1
692
August 14th, 2020 20:00
Alienware M17 R2 AWCC Issue
Hello Everyone,
Hope you guys are all doing good.
Currently I upgraded my AWCC (to 5.2.91) and OC (to 1.3.0129) drivers and bang my AWCC stopped working.
Followed all below method to solve it, but it all failed.
Step 1.
https://www.dell.com/support/article/en-us/sln299379/alienware-fx-light-issues?lang=en (Can't remove my battery but I did drained my battery and tried this)
Step 2.
https://www.dell.com/support/article/en-us/sln303405/how-to-remove-and-reinstall-the-alienware-command-center?lang=en (Used Revo Installer and deleted all files and doubled checked each step)
Step 3.
Used one version older drive and tried too, but they failed either as AWCC goes for update.
Possibly I troubleshooted this for like 3-4 days and at least 10-15 times reinstall and install of software.
Fun Fact is, I have my RGB light ON 24x7 and I can't turn them OFF as AWCC is not working.
Even I have checked is .NET Framework via Microsoft tool, but even that have not solved the issue.
Need Help Dell Experts, save my time.
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Posted August 14th, 2020 21:00
Most people fixed their issues by literally just reinstalling windows completely.
id add your personal files to a backup and then put them back on the laptop after the deletion process finishes and you can install windows again.
Also some other thing I’d recommend is making sure all your drivers are installed by using the supportassist app from dell.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
493
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Posted August 14th, 2020 21:00
Pretty much,
but if you don’t want that process then I’d take the other route of installing all your drivers and then trying to install windows on another drive to check if it still affects the other drive maybe?
like one drive is your primary and the other is the test drive with windows on it.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted August 14th, 2020 21:00
Hi @tanay_raut many Dell customers are having problems with AWCC v5.2.91.0 Compatible Systems. Your Alienware M17 R2 and our 17 R5 is included along with the Dell G series. Incorrect AWCC code is causing this AlienFX 2.0 fault, much to the annoyance of many Dell customers.
We are all waiting for @DELL-Cares to be proactive and update the Dell AWCC code so that it works for all Dell customers.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]429
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Posted August 15th, 2020 13:00
the command center works on specific models.
But since some newer and older devices compatible with AlienFX 2.0 are not displaying lights like @crimsom said, its a software or code related issue.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
tanay_raut
2 Posts
495
1
Posted August 14th, 2020 21:00
So you mean, I need to reset the PC via settings and solve it?
Just a software issue is creating so hoax to reinstall Windows?