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StratO1123
5 Posts
0
799
August 30th, 2020 21:00
Bad Service delivery
I recently bought a Aria M51 from Dell out of the box I got troubles with the GPU after contacting dell Service center which took 2 weeks since my email was being blocked for unknown reasons, they ordered a replacement GPU (rtx2080) since July i have still been waiting on the part which by now is a weekly delay process every time i enquirer it has been delayed with no apparent reason.
After spending that much on a laptop you would think that there would be better service.
Hi @StratO1123 that is rubbish, retailer just trying to hang on to their mark up profit. You have consumer rights, reject now and get your money back. Use different vendor. Direct purchase from Dell is discounted. That is Win, Win, so be proactive.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]StratO1123
5 Posts
752
0
Posted August 31st, 2020 01:00
I which I could the retailers policy is to attempt repair through dell first if that does not work then I can request a replacement, unless there is a way I can request a replacement form dell directly I an stuck waiting...
StratO1123
5 Posts
742
0
Posted August 31st, 2020 01:00
You have a very good point I'll get into contact with them now. I just have a feeling that the retailer will try to get out of it.
Hi @StratO1123 you should expect retailer to hang onto your money, that's life. So be firm and take someone with you for support and a witness. If retailer's response is unsatisfactory, report them! It's your money that has been taken, the goods are not fit for purpose. Get money refund (or very reluctantly get replacement from what could be a very poor batch).
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]StratO1123
5 Posts
735
1
Posted August 31st, 2020 02:00
Thnkas fore the advice, now it's off to start the email chain and courier organisation since the company still does not allow any walkins because of the current times... Never buying from them again in my life.
crimsom
9 Technologist
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6114 Posts
732
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Posted August 31st, 2020 02:00
Hi @StratO1123 please mark your thread as having a solution so that the Dell Community benefits. Thank you.
[This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]