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Ephemeralz
4 Posts
0
2171
August 6th, 2020 00:00
Hard Drive Missing After Updates
Hi all,
After following SupportAssist's advice to update my system yesterday, my laptop no longer displays my D drive and is much slower (the drive is hidden in Device Manager and shows a Code 45 error - I have not hit / damaged / opened my laptop). All of my software, documents and files that were stored in D are missing. The updates I installed were:
- Alienware Firmware update 0.2.5.0
- Intel (System) 10.1.16.7
I tried multiple solutions, including system restore to a previous back-up point but nothing helps.
Are you aware of any issues related to these updates? I would greatly appreciate it if you could assist me in resolving this issue.
Ephemeralz
4 Posts
1613
0
Posted August 6th, 2020 07:00
Hi @Alienware Area-51 ALX 2006,
Any ideas on how to roll back the BIOS update? I tried restoring to an earlier back-up point but it does not seem to roll it back. Is it as simple as downloading and running the 2.4.1. version - would that automatically downgrade it?
Yup, it’ll work just like that. All your doing is flashing the bios and that’s it.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
So that means it’s a bad boot drive. If it doesn’t show up and you already Reseated the Boot drive, it’s a bad drive.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
Ephemeralz
4 Posts
1585
0
Posted August 6th, 2020 13:00
Flashed the BIOS (02.04.01 currently) but that did not help. I also ran an ePSA which showed that all tests have passed but still no sign of the drive - even the F2 screen on start shows First HDD as "None".
Thanks for your help on this, I will reinstall the OS when I have the time.
Ephemeralz
4 Posts
1510
0
Posted August 15th, 2020 00:00
Reseated the drive but that did not help - guess I'll have to try it on another computer and replace if not working.
Thanks for all your help.
Your very welcome.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
opt7010ric
2 Posts
968
0
Posted May 6th, 2021 01:00
Hi,
Just got the same probl today after updating because of the new dell security issues, and my drives are also missing. How can you say its a bad drive if it was working before the update? Just trying to understand what went wrong.
Ricardo
opt7010ric
2 Posts
947
0
Posted May 6th, 2021 02:00
update:
For me reseating the drives worked, so thank you!
So thats amazing! Hope it doesen't happen again.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
7 Practitioner
•
3094 Posts
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13670 Points
1616
1
Posted August 6th, 2020 06:00
Make a backup of your computer and reinstall the OS. But before that, rollback the bios update you did to see if that works.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!