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sp00nix

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7 years ago

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sp00nix

6 Posts

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March 7th, 2020 08:00

m15 R1, Video Stutter

So i have been having this issue for months now, I had posted about it before, but I don't think i was getting my message across via a text description. So I put this little video together to show the problem. Please note that is its filmed at 480FPS to help enhance the effect of the stuttering. 

https://www.youtube.com/watch?v=xyZ9c_95uh8

I use a 4k external display with my m15 R1 with the RTX 2070 running 60Hz over Mini DP. When using ONLY the external display i get stuttering video. Even when it is set back to 1080.

Here is where it sounds counter intuitive, if i leave the laptop display on it works just fine, nice smooth video.

This has been driving me nuts. I would prefer to not have to have my laptop open all the time, i don't need the extra screen at all. I have contacted support about the issue, spent weeks e-mailing back and forth without a resolution. I have tried many cables, multiple displays, at this point a few versions of all the drivers.

I'm not sure what to do about it at this point. It's not so bad if i am just browsing the internet, but videos are annoying, and gaming is just down right irritating.

If anyone has any idea what is going on, i would love to hear from you.

thanks!!

 

Hardware Details:

AW m15 R1
Acer B286HK
Windows 10 Pro

  • 1438

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    Posted March 9th, 2020 10:00

    It is possible that the reason why you're getting said stuttering is only due to the display out being served by the Intel video card and not the discrete one. Would it be possible to get this same video filmed at 60FPS and let's say... 120FPS? 

  • sp00nix

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    Posted March 14th, 2020 12:00

    Hey Joe,

    I have it set to force the nVidia GPU for this display. I can shoot another video when i get home, 60 and 240hz are the only other options i can offer. 

  • sp00nix

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    Posted March 14th, 2020 12:00

    I have also sent this message in response to a PM, which may have just gone into an automated system:

     

     i have tried running it at 1080, 1440, and 4k, all at 60hz over mini DP, and i tried it on my TV over HDMI at 4K/60 as my computer monitor does not support HDMI 2.0.

    Since i made that post I attempted to restore my laptop using the media creation tool. The recovery left me with a hard drive that would only boot into the Dell diagnostics. I went ahead and used the Microsoft utility to make a bootable USB drive for windows 10 and start from scratch. On a side note, windows installed faster then i could pour a cup of coffee and a bowl of cereal! Cortana was yelling at me from across the house about my settings in record time. 

    Anyway, with a fresh install of bare bones windows the issue was not present (at least for a short time). After installing the nVidia and Dell support software (i saw there was a critical security patch) the problem then became intermittent, it would either do it at boot up or not at all. One problem that did resurface was this condition where while gaming the laptop display would enable/disable it self over and over once the laptop was up to temp, as you might guess that is extremely frustrating. This later problem i fixed using throttle stop to keep the CPU temps down, i had not gotten around to installing that yet since the reformat. I'm starting to believe there are some underlying hardware issues at this point. When I first bought the laptop it would overheat to the point it shut down, even with the back elevated and on a cooling pad. Under the direction of support i had cleaned up and replied thermal compound. The stuff that was on there had been the worse application i had come across thus far, and i have had my hands inside many machines. With the new compound and Throttle stop i could game on it for hours and the temperature would hardly break 75c. 

     

    Sorry for the delay and the wall of text. I do not have to much free time, and the time i have is getting consumed with diagnosing this laptop. They ghetto work around (at least before i formatted) was to just leave the screen up and enable, given that is off to the side and not very visible it is easy to lose the mouse or some windows over there. 

  • DELL-Cares

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    Posted March 17th, 2020 12:00

    Hi @sp00nix

     
     

    We are sorry to hear the symptom keeps appearing even after the Windows re installation. 

     

    Would be possible for you to send us a private message in order to resume the troubleshooting?

     

     Looking forward to your response. 


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
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  • sp00nix

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    Posted July 3rd, 2020 11:00

    Just to update anyone that comes across it, i still have issues with this laptop. Other then the case being closed as "A minor flicker", nothing has been done to resolve it. I now experience ever more issues. If I am gaming, and the CPU and GPU temps reach about 180f, the keyboard back light will flicker, then the displays (internal, and external) will cut out for a few seconds and then everything gets rearranged as if I unplugged the monitor and plugged it back in. 

    This is my first, and will be my last Dell product. I will have owned this for one year in September, and i have had issues with it since it was about 2 months old. I have spent more time going back and forth with support then using it. Once the Dell warranty is up i will take advantage of the 3rd party warranty i purchased with it and buy something of better quality. Funny thing is, my buddy saw this laptop when i bought it, ran right out to the same store and bought the exact same thing. He has NONE of these issues. No overheating, no stuttering video, no disconnecting displays. None of it. I even had him bring it over and connect it to my setup, everything worked beautifully for him. So maybe i got the bad one of the bunch, or he got lucky? Who am I to know. What I do know is that $2,000 is a lot for a paper weight with pretty LEDs shoved into it. 

    End rant, so long.