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Yossi_Ronnen
2 Intern
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19 Posts
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5 Points
1
4313
July 8th, 2020 13:00
m15 R3, keyboard backlight, #2
Hi,
Just got an Alienware m15 R3, everything worked fine...I've installed an additional SSD on the SSD2 slot, and since then no more keyboard/touchpad backlight. The alienhead light, and the chassis lights work well.
Any ideas?
TIA.
3729
1
Posted July 8th, 2020 14:00
Thanks for the answer, I was trying the command center, and it didn't work ( the other lights are controlled well from the command center).
Is there any pic that can point me to that cable? I have no issues removing the backplate (I did it to install the extra SSD).
3700
0
Posted July 8th, 2020 19:00
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
3657
1
Posted July 9th, 2020 13:00
I've found this in the m15 R3 manual, since I want to reduce the number of unnecessary disconnections...is the cable marked in yellow is the right one? thx:
3648
0
Posted July 9th, 2020 14:00
All i see from my end is a blank image with a yellow triangle.
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
3643
1
Posted July 9th, 2020 15:00
That's what I saw, but after logging in it worked...anyways, I've attached the image again:
3641
1
Posted July 9th, 2020 15:00
3606
0
Posted July 9th, 2020 19:00
Yes!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
3586
1
Posted July 10th, 2020 09:00
Worked! I'm a happy camper now! Thanks.
547
0
Posted July 10th, 2020 10:00
Great!
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
A51-06
7 Practitioner
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3094 Posts
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13670 Points
3731
0
Posted July 8th, 2020 13:00
Hi @Yossi_Ronnen,
Have you tried turning on the lights from the command center?
You should re-connect the KB-Backlight Membrane back to the computer and check if that fixes the issue.
Disassembling your laptop requires you to screw out all the screws from the backplate and finding the Membrane cable that says KB-Backlight-MB.
From,
Area-51-ALX
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*
Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!