Hi,

I need help my first Alienware keep crashing only when playing games. The screen freezes and I can't move the mouse or do anything with the keyboard. I have to force shut down. I got the m17 R2 with i7-9750 RTX 2070 16GB ram. Sometimes I get this message, "APC INDEX MISMATCH". Sometimes nothing just frozen screen or the device restarts. I've already updated all the drivers and ran the stress test.