UNSOLVED

KaiserRahul

updated

5 years ago

0

269

June 2nd, 2021 21:00

m17 R4, Windows UI elements not responding

Hey guys, 

I have a new M17R4 and sometimes the UI elements for windows won't respond.

Here is a link to the video I posted on reddit

https://www.reddit.com/r/Alienware/comments/nr4djw/when_on_youtube_this_happens_any_help/?utm_source=share&utm_medium=web2x&context=3

  • crimsom

    9 Technologist

    •

    6114 Posts

    195

    0

    Posted June 3rd, 2021 07:00

    Hi @KaiserRahul  welcome to this user to user discussion forum. This is not Dell Support. 

    For your only happens on YouTube full screen video problem:- 

    (1) Please check internet connection speed. 

    (2) Please open Windows 10 Reliability Monitor to look for any report of an associated Event so that the root cause is identified. 

    (3) Please visit Windows 10 Device Manager to check for driver update(s). 

    (4) Please run Windows 10 Check Disk to find and fix any file problems on OS(C:) boot drive. 

    (5) At splash screen, please press and hold down F12 Key and then run Dell (ePSA) Diagnostics. 

    Please click on Kudos to say thank you for response from another user. Please share an update on progress, so that other users derive benefit from your experience. Thank you. 


    [This user does not work for Dell and volunteers their free time. Please remember to say thank you by clicking on my thumb up icon.]