Black screen fix could be reseat RAM Memory cards in their slots, any surface debris/dust should be removed using dry lint free cloth (no moisture, no solvents), or spray can of dry air.
The black screen without POST (Power On Self Test) beep diagnostic warnings could be screen backlight failure. Please use HDMI cable to connect laptop to TV or external monitor to confirm that there is GPU signal to duplicate screen image. Shine bright light at an angle to laptop screen, is there a faint image to confirm screen backlight failure? The backlight is part of the screen assembly, the fix is a new screen assembly.
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@KevinNgD DO NOT install Support Assist on this laptop. The older systems have a really hard time with SA and you may start having a lot of issues with the fans and random crashes.
The M18x handles Windows 10 really well and almost all of the Windows 7 drivers work great with 10.
I'm not sure what your issue is so I'd need some more information. For example, exactly when the screen goes black. I have a fair bit of experience with the M18x R2 so hopefully I can help you, if you're still having issues.
@KevinNgD It sounds like you have a beep error code then. The amount of beeps in the sequence will point to the hardware issue. For example, if it beeps 5 times in a row and then stops for a few seconds and then beeps 5 times again it means that the CMOS battery has failed. If it beeps 8 times in a row then you have an LCD or GPU failure. Can you let me know how many times it beeps before stopping and restarting?
If it just beeps once, stops and beeps once again and continues like that then you have a BIOS corruption.
If it just gives one long beep and doesn't stop then one of your keys is stuck down or the motherboard thinks that a key is stuck. Look for a key that may look lower than the others or unplug the keyboard from the motherboard.
DELL-Chris M
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Posted January 5th, 2023 10:00
Most likely a lack of dedicated Windows 10 driver issue.
DELL-Chris M (old account)
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