Ismailele

updated

8 years ago

I

Ismailele

2 Posts

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6147

June 17th, 2018 13:00

Video card test : failed

Hi, I bought about 2 months ago an Alienware 15 R3 laptop with a gtx 1070 inside. After noticing 2 windows blue screens errors related to my video card (System thread exception not handled and memory management errors), I started the support assist checkup but every time, it tells me that the video test failed. The GPU is not overclocked and I only use it for gaming and programming may any tell me what's the issue?

  • Ismailele

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    Posted June 18th, 2018 20:00

    I saw on many forums that these blue screens were related to driver issues. I updated my nvidia card's driver and it fixed the problem. I just hoping not getting any blue screens now.

  • ejn63

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    Posted June 17th, 2018 17:00

    Which video test failed - and have you run the diagnostics outside of Windows (F12 at powerup)?  

    Doing so will produce a numeric error code -- record that and the validation code (you'll need both to contact Dell for warranty repair).