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Vindicator 2.0 right sku wrong item?
I have been trying to order a vindicator 2.0 bag for my m15 r4. I first tried amazon and then dell but the experience was the same. The order is for the updated bag that fits the new model, clearly distinguishable by the blue zipper and blue handle aspects, however the bag that arrives is all black. On further inspection, while the sticker on the plastic bag states it is the 2.0 model and the tag tied on the handle also confirms it is the 2.0 model, the tag stitched inside the actual bag is the awm15sl pictured below
https://www.dell.com/en-us/member/shop/alienware-m15-sleeve/apd/aa352184/gaming-gaming-accessories
What i have actually been ordering is AWV15NS-2.0
but somehow old stock has been mislabelled in the dell warehouse. I spoke to a rep who arranged a swap, they assured me if i ordered again they would send the right product but even though i explained the situation there was no communication with the warehouse that there is a batch of mislabeled bags. I hope the replacement is the right thing. Does anyone have experience with this kind of mix up or can recommend what to do?
thanks
crimsom
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Posted April 3rd, 2021 00:00
Hi @Lohik welcome to this user to user discussion forum. This is not Dell Support.
Unfortunately you are another victim of very poor Dell quality control. If your m15 R4 has a current warranty, contact Dell Product Support and raise a fault ticket so that this farce is investigated.
To avoid constant disappointment, reject this item supplied within 30 days of date on invoice and request a full refund plus compensation. Dell to pay for return of item or if Dell not willing to pay, Dell will tell you to keep item at no cost.
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