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Brad-Overstreet
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June 18th, 2025 17:29
TechDirect API Issue
I have had an API key in TechDirect for years to lookup basic system information from a service tag. This still works on older systems but I have noticed the newer ones like my new Dell Pro 16 Plus laptop return service tag not found. I notice that our RMM is able to lookup the warranty information for these newer systems. Is Dell migrating this functionality to a new API? If so, how do I get access to it?
Origin3k
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Posted June 18th, 2025 19:36
I use this API for a very long time but mostly for the Enterprise gear rather than Clients. Youre aware that the API key have limited run time for 12 month and needs a renewal? You call the sandbox or the live system?
Regards,
Joerg