oh yeah, i had that issue too. Go to the console and change the password there (passwd).

didn't you get to assign it an IP address where you were you deploying the OVA ?

Yes. I get the login prompt when I Putty to it. It just doesn't take my credentials. It's almost as if I'm typing the wrong password. The same password works when logging in with the vSphere console.

Please don't use passwd to change the Avamar passwords. There is a utility called change-passwords for this.

What version of Avamar is this? There were some security enhancements made in Avamar 7.1 including disabling remote root access.

In any case, it is not recommended to log into the Avamar server as root unless higher privileges are specifically required (e.g. if you're changing the network configuration). Almost everything in Avamar should be done as admin.

I did some more testing. The AVE doesn't like any user except admin to log in outside of the console (Putty).  We are running version 7.1.0.370. Also, I created another user called "emc". The AVE doesn't let me in with that one either. The new account does work in the fat client though.

That didn't work. I am trying to log in as root from putty. I was able to do was to log in as admin from putty then su to root. Is this the way it's supposed to work. Why can't I log in with root outside of the console?

do you see #PermitRootLogin yes in /etc/ssh/sshd_config  ?

Creating additional user accounts on an Avamar server is not supported. I know it looks like Linux but treating it like Just a Linux Box will turn around and bite you sooner or later.

I created the new user through the admin GUI, not the CLI.