UNSOLVED

mishaman1

updated

12 years ago

M

mishaman1

12 Posts

0

8725

November 5th, 2014 03:00

NS-120 lost access to shared folders

Hello, installed NS-120 failed disk from the array (Disk 0). We replaced it. but lost access to the shared folder. A shared folder is running, the second stop in a shared folder is not possible.
In the EMC Celerra Manager appeared two warnings:

1. Query Data Movers All. Standby Data Mover server_2.faulted.server_3 is out of service. details ...
Severity: Warning Warning
Brief Description: Standby Data Mover server_2.faulted.server_3 is out of service.
Full Description: No additional information is available.
Recommended Action: No recommended action is available. Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support> Knowledgebase Search> Support Solutions Search.
Message ID: 17985568837

2.Query Data Movers server_2.faulted.server_3. Standby Data Mover server_2.faulted.server_3 is out of service. details ...
Severity: Warning Warning
Brief Description: Standby Data Mover server_2.faulted.server_3 is out of service.
Full Description: No additional information is available.
Recommended Action: No recommended action is available. Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support> Knowledgebase Search> Support Solutions Search.
Message ID: 17985568837

How to solve this problem?

  • Vipin VK

    2 Intern

    812 Posts

    3291

    1

    Posted November 5th, 2014 03:00


    Open an SSH session to the control station and see the output of /nas/sbin/getreason command. I believe the DM was already in failed over state and the drive replacement caused some interruption to the currently active DM.


    Also I would recommend opening an SR in parallel.

  • mishaman1

    12 Posts

    3291

    0

    Posted November 5th, 2014 03:00

    If you look at the properties of the shared folder in the EMC Celerra Manager there are two warnings:

    1. Query file systems All: All. Failed to get RDE information for file system ID 25. details ..
    Severity: Warning Warning
    Brief Description: Failed to get RDE information for file system ID 25.
    Full Description: Redundant Data Elimination (RDE) information was not returned for the file system indicated. This occurs when the Data Mover, or blade, is not booted up.
    Recommended Action: To check the Data Mover, or blade, status use the CLI command / nas / sbin / getreason. All active Data Movers, or blades, should return a reason code of 5 (contacted). If one, or more are missing or reports a different reason code it may need to be powered on or rebooted.
    Message ID: 17986158625

    2. Query VDMs server_2. Standby Data Mover server_2.faulted.server_3 is out of service. details ...
    Severity: Warning Warning
    Brief Description: Standby Data Mover server_2.faulted.server_3 is out of service.
    Full Description: No additional information is available.
    Recommended Action: No recommended action is available. Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support> Knowledgebase Search> Support Solutions Search.
    Message ID: 17985568837

  • Vipin VK

    2 Intern

    812 Posts

    3291

    1

    Posted November 5th, 2014 04:00

    The slot_2 failed over due to some reason (the support will be able to let you know the root cause). As you are facing issue in accessing the shares and as the DMs are in contacted state, you may try a failback by running

    server_standby server_2 -restore mover


    But it is recommended to wait for the support to get back to you, if you have an SR open for this.

  • mishaman1

    12 Posts

    2387

    0

    Posted November 5th, 2014 04:00

    How to recover? Which replaced the disk still Equalizing

  • mishaman1

    12 Posts

    3291

    0

    Posted November 5th, 2014 04:00

    Do will not prevent implement this command is that we have replaced the drive is still in the status Equalaizing?

  • Vipin VK

    2 Intern

    812 Posts

    3291

    0

    Posted November 5th, 2014 04:00

    Looks like the DMs are in good state. Please share the nas_server -l output also.

    From the above error messages, the slot_2 is in failed over state to slot_3 (as error messages read 'Standby Data Mover server_2.faulted.server_3 ') If that is the case, you can try restoring the DM by running server_standby server_2 -restore mover command.

    nas_server -l output will make this clear.

  • mishaman1

    12 Posts

    3291

    0

    Posted November 5th, 2014 04:00

    [nasadmin@rnpc-cs ~]$ nas_server -l

    id      type  acl  slot groupID  state  name

    1        4    0     2              2    server_2.faulted.server_3

    2        1    0     3              0    server_2

  • mishaman1

    12 Posts

    3291

    0

    Posted November 5th, 2014 04:00

    [nasadmin@rnpc-cs ~]$ /nas/sbin/getreason

    10 - slot_0 primary control station

    5 - slot_2 contacted

    5 - slot_3 contacted

  • Vipin VK

    2 Intern

    812 Posts

    3291

    1

    Posted November 5th, 2014 05:00

    It should not be causing an issue while failing back the DM. But if you can wait for the equalization to complete, will be better.

  • mishaman1

    12 Posts

    2945

    1

    Posted November 5th, 2014 05:00

    Thanks for the help, then wait equalization, I'll write about the results