Hello, installed NS-120 failed disk from the array (Disk 0). We replaced it. but lost access to the shared folder. A shared folder is running, the second stop in a shared folder is not possible. In the EMC Celerra Manager appeared two warnings:
1. Query Data Movers All. Standby Data Mover server_2.faulted.server_3 is out of service. details ... Severity: Warning Warning Brief Description: Standby Data Mover server_2.faulted.server_3 is out of service. Full Description: No additional information is available. Recommended Action: No recommended action is available. Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support> Knowledgebase Search> Support Solutions Search. Message ID: 17985568837
2.Query Data Movers server_2.faulted.server_3. Standby Data Mover server_2.faulted.server_3 is out of service. details ... Severity: Warning Warning Brief Description: Standby Data Mover server_2.faulted.server_3 is out of service. Full Description: No additional information is available. Recommended Action: No recommended action is available. Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support> Knowledgebase Search> Support Solutions Search. Message ID: 17985568837
Open an SSH session to the control station and see the output of /nas/sbin/getreason command. I believe the DM was already in failed over state and the drive replacement caused some interruption to the currently active DM.
If you look at the properties of the shared folder in the EMC Celerra Manager there are two warnings:
1. Query file systems All: All. Failed to get RDE information for file system ID 25. details .. Severity: Warning Warning Brief Description: Failed to get RDE information for file system ID 25. Full Description: Redundant Data Elimination (RDE) information was not returned for the file system indicated. This occurs when the Data Mover, or blade, is not booted up. Recommended Action: To check the Data Mover, or blade, status use the CLI command / nas / sbin / getreason. All active Data Movers, or blades, should return a reason code of 5 (contacted). If one, or more are missing or reports a different reason code it may need to be powered on or rebooted. Message ID: 17986158625
2. Query VDMs server_2. Standby Data Mover server_2.faulted.server_3 is out of service. details ... Severity: Warning Warning Brief Description: Standby Data Mover server_2.faulted.server_3 is out of service. Full Description: No additional information is available. Recommended Action: No recommended action is available. Use the text from the error message's brief description or the message's ID to search the Knowledgebase on Powerlink. After logging in to Powerlink, go to Support> Knowledgebase Search> Support Solutions Search. Message ID: 17985568837
The slot_2 failed over due to some reason (the support will be able to let you know the root cause). As you are facing issue in accessing the shares and as the DMs are in contacted state, you may try a failback by running
server_standby server_2 -restore mover
But it is recommended to wait for the support to get back to you, if you have an SR open for this.
Looks like the DMs are in good state. Please share the nas_server -l output also.
From the above error messages, the slot_2 is in failed over state to slot_3 (as error messages read 'Standby Data Mover server_2.faulted.server_3 ') If that is the case, you can try restoring the DM by running server_standby server_2 -restore mover command.
Vipin VK
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812 Posts
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Posted November 5th, 2014 03:00
Open an SSH session to the control station and see the output of /nas/sbin/getreason command. I believe the DM was already in failed over state and the drive replacement caused some interruption to the currently active DM.
Also I would recommend opening an SR in parallel.