There's a tool calles EMCGRAB (or EMCRPTS for Windows) which collects all info for you. You then can run this info through HEAT by selecting the following:
Home > Support > Product and Diagnostic Tools > Environment Analysis Tools > Host Environment Analysis Tool (HEAT)
You will then get a report emailed back to you mentioning what you need to do to get your host supported.

AFAIK all you really need to do is to make sure that all attached hosts have failover software running (VMware has it's own built in software and other OS's ca use PowerPath or something) and have multiple paths to the Clariion (each SP should be visible).

I think you are referencing a tool that is only available to EMC personnel and service partners. That is not available to end users, which most of us are.

I am assuming since you have an EMC CE doing the work and that they have already analyzed your environment? Before upgrading FLARE they should be ensuring that the version of FLARE is compatible with any layered applications (Replication Manager, RecoverPoint, etc...) and that the proper failover software is in place.

The host requirements for a FLARE upgrade are to ensure the host is zoned to each SP to survive the SP reboots, and that the navi agent/cli rev is supported with the new FLARE code. Usually you need to be within one or two revs of the FLARE code.

EMCGRAB is available. Maybe HEAT is not, but you can send your CE the outputs of EMCGRAB and have him evaluate the outcome of that. Anyway: when in doubt, always run an EMCGRAB on all of your hosts.

i know ..and then come here bragging and stuff ...Europeans

....hey.... aren't you Ukranian or something?

i know i know ..i have to give them crap anyway

I was referring to HEAT, it is not a customer accessible tool. You guys get all the good tools

that's a very American thing to do...

thank you ..i am acclimating pretty fast

...just remember to talk very loudly to anyone from another country and assume they are dumber than you since they don't speak American and you will have it down