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viet.tranquang
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October 29th, 2026 08:22
SC5020 reset Admin password
Hello,
I can not reset the "Admin" password of sc5020
I followed the following steps but I could not reset it
Tech Tip: Recovering a Locked Administrator Account in
Storage Center OS v6.5
If all accounts are inaccessible because they have been disabled or locked‐out, use this procedure to re‐
establish a local Administrator account and reset passwords.
Prerequisites
This procedure requires a USB device that contains a partition table with one partition formatted with an
MSDOS/FAT32 filesystem. USB devices vary by vendor as to whether they are formatted with or without
partitions. Use Windows disk management or other third‐party tools to create a partition if the USB device
does not have an MSDOS/FAT32 partition.
Steps
1 Create a text file containing the following line of text:
unlock
where is typically the Admin username. The Admin account is always on the system and it
has the required Administrator privileges to reset passwords.
2 Save the file and name it:
unlock.phy
3 Copy the file to a MSDOS/FAT32 formatted USB drive.
Note: Portable Volume is unavailable during the recovery process.
4 Insert the USB drive into a port on the lead controller. When the media is recognized, System Manager
allows the specified account to log on.
5 Log on to System Manager using the account specified on the USB drive. The password cannot be blank,
but any text entered will be ignored.
6 Unlock locked accounts.
7 Reset passwords on accounts.
8 Remove the USB drive from the port.
Can you help me to fix this issue?
Thanks
viet.tranquang
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Posted October 30th, 2026 03:27
@DELL-Sam L Currently, the only administrator account is "Admin," and I've completely lost administrative privileges.
DELL-Sam L
Community Manager
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Posted October 30th, 2026 17:52
Hello viet.tranquang,
You will have to open a case with support in order to get the account unlocked. There is not another way to unlock the admin account other than secure challenge-response reset which is done by technical support.
DELL-Sam L
Community Manager
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Posted October 29th, 2026 16:36
Hello viet.tranquang,
To reset the `Admin` password on a Dell EMC SC5020 storage array, the procedure depends on whether you still have access through another administrator-level account or if all administrator credentials have been lost.
If you still have access to another administrator account, and then If you or another user can log in with an account that has the Administrator role you can perform the following steps:
1. Open the Dell Storage Manager (DSM) client or access the web interface.
2. Log in with the working administrator account.
3. In the left navigation pane, select the Storage tab and choose your SC5020 array.
4. Go to the Administration (or Users) tab.
5. Right-click the Admin user account and select Edit (or Change Password).
6. Enter and confirm the new password, then save the changes.
If the process above doesn't work then you will need to open a support case so that support can perform a secure challenge-response reset.