Dear dell,

i have been a dell customer for over 7 years after i bought my dell insperion laptop i have been hooked.  i love dell monitors they are great quality and reasonably priced.  recently i have had nothing but horrible experience with customer support.  most recently i have had to ask for customer service managers because the people answering the phones know nothing about computers.  when you mention you know a little about computers they get defensive.  this is the first place i have ever shopped where the customer service has gotten angry with the customer for asking a simple question.  not only do they have uninformed sales staff their hold time is ridiculous.  they offer a 15 min wait time but it ends up being 1/2 hour wait time or longer.  once you talk to someone it seems they have something better to do than help you.  *** dell get your stuff straight.  oh and btw i have been hung up on four times by your customer support people.  four times!  you and your company owes me for my time and the harassment i have had t endure.  unfortunately for me i haven't found a proper way to wright a complaint to your company.  i think you are going to start loosing business and customers who value your products.  i am sorry but my loyalty is waning.

a concerned customer