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Urvish Shah

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3 years ago

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Urvish Shah

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July 15th, 2020 02:00

Case Number status

I had word with Dell Customer care executive and he provided me case number -   

I want to know the status of this case number. I know that I can have status based on dispatch number. But I do not have.

Request you to provide the status of this case number

  • DELL-Cares

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    Posted July 15th, 2020 02:00


    Are you looking for assistance with an order, billing, or account-related question? Dell provides multiple official support channels to help you get the support you need. One available option is the Dell Community Customer Care board, where you can create a new discussion to request assistance from a Dell Customer Care agent.

     

    Using the Dell Community for Customer Care Requests

    To request customer care assistance through the Community, follow these steps:

    1. Create a New Discussion : Visit the Dell Community Customer Care board at https://www.dell.com/community/en/categories/customer-care and click on the "Start a discussion" button.

    2. Fill Out the Discussion Form : Fill out the discussion form with a brief description of your issue, such as "I need help with my order" or "I have a question about my account". Please do not include any sensitive information, such as order numbers or account details.

    3. Submit Your Discussion : Once you have filled out the form, submit your discussion. This will ensure that your request is visible and can be reviewed by the support team.

    (edited)


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