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Hfcharles27
1 Message
0
598
April 8th, 2016 14:00
Extremely Upset with Dell Customer Service
I purchased a TV and immediately tried to cancel the order by email. The email was responded to six days later and well after it was delivered. Dell is now offering the same television, but a much larger gift card than what I recieved. I decided to keep the TV if I can get same amount of gift card issued. With my TV I called and asked for a price match based on today's offer and was transferred to 4 completely incompetent people that wasted 45 minutes of my day and solved nothing. Service is a joke.
tomatawitu
2 Posts
174
0
Posted April 18th, 2016 02:00
The level of incompetency at Dell is STAGERING!!!!
This is the USUAL INCOMPETENT reaction I have come to expect from DELL!!!!
Their Back up & Recovery System has not worked for me (ever), and when my computer (an XPS 8700) was still in Warranty, their tech, Jonel (in India, 12-29-2014) could not handle a fix for it...General Incompetency...So, I have never been able to make a backup or recovery discs. Dell will NOT take responsibility for their POOR products or the incompetency of their staff!!! I just spent 45 minutes and was transferred 4 or 5 times from the Philippines to India, to India, to India, etc., etc. The last Tech I talked with was Anusha (in India...that is all the identifying information one can get) I was upset at the run around I've been getting from Dell, expressed that and she hung up on me. There is no satisfaction to be gained when dealing with Dell!!!!!!! The only logical thing to do is to find an ALTERNATIVE SUPPLIER to DELL!!!!!!